Re: Lack of help from DSC.

[Frank Olson <Use-the-email-links@xxxxxxxxxxxxxxxxxxxxxx>]

George Siegle wrote:
> Added a PC-5100 to a PC-5010.
>
> Every time I try to add the module either by Auto Detection or Manually
> in the Downloading software, it will not add to the system.
>
> Tried calling tech support on Friday the 29th for help and no one was
> able to help.
>
> "You will have to speak to a manager about this." was the answer I got.
> As all sr. techs were gone for the day.  Left a message with my office
> and cell number.
>
> As of today, 05 July, no calls back.  I called in this morning and was
> told that the manager of Tech support was in a meeting along with all of
> the sr. techs.
>
> Even tried Harry Schultz, but all he would do was keep referring me back
> to Russell in tech support.
>
> Has anyone else had the same problem with the DSC downloading software?
>
> Does anyone know what the problem is?
>
> Thanks
>
>

It helps if you remember to program the panel key (after you enroll all
the devices).