Re: Major shortcoming in Paradox new panel lineup

["Mark Leuck" <m..leuck@xxxxxxxxx>]

I don't have a problem with what they are doing other than the fact their
product information appears confusing, they need to make more of a
distinction of what is low/mid and high in their panel lineup within a
catagory (like Spectra)

If all you are doing is crying about an additional command after putting in
the code then get over it

<regsiemens@xxxxxxxxxxx> wrote in message
news:1183495892.829127.191380@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> We've been using Paradox Spectra and Digiplex panels for years with
> very good success.  Feature-rich, reliable, good value, easy to use,
> etc.  Well just this week we've learned that their whole panel lineup
> has been revamped and the biggest problem is that all newly designed
> panels now require keystrokes beyond the 4-digit code to arm and
> disarm.  e.g. Arm 1234, Off 1234, etc.  What a huge step backwards.
> For us, this represents a huge customer support nightmare!  The number
> of calls from casual users along the lines of "I've punched in my code
> a bunch of times and the *!@# thing won't shut off...what should I do"
> will be huge!
>
> How can this be a good thing?  Why add features at the expense of ease
> of use?  I've called Paradox and expressed my disappointment and
> advised them that we will not be installing their new product and will
> regrettably be using another brand of panel.  If enough dealers
> communicate similar sentiment, perhaps there's hope of this changing
> sooner than later.
>
> Contact info at http://www.paradox.com/Contact/Default.asp
>
> Reg Siemens
> Tower Security Systems Inc.
>