Re: Changing the call list

["Roland" <roland@xxxxxxxxxxxx>]

>and have never found a fool proof method.

Instead of just telling the operator that calls you at 3 in the morning
about the problem, do this instead. Call the alarm company in the morning
during normal business hours. Ask for an EIS sheet (EIS= Emergency
Information Sheet) If they don't call it by that name they will have a
similar name and know what you're talking about. Ask them to FAX or mail it
to you. Make a copy or two so you have at least one blank for future use.
Fill out the form COMPLETELY. Send the filled in copy to the alarm company
and save a filled in copy for your own records. Call the company and see if
they received the copy. Ask when the information will be updated. Call the
central station after that date and check all the information to make
certain it was changed. This is a fool proof method.


"Steve Foley" <steve.foley@xxxxxxxxxxxxx> wrote in message
news:DICmh.629902$QZ1.261717@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> I've run across this problem several times in the past, and have never
> found a fool proof method.
>
> The alarm went off this morning. The owner's cell phone was called. He is
> fourth of fifth on the call list, yet nobody else was called. He's only
> 1000 miles away.
>
> Problem 2 (now resolved because I moved). I was on the call list, and
> received calls for several years after I closed sold the business. I told
> them I would call the police if they continued calling me at 3:00am. They
> never stopped, until I moved.
>
> Problem 3. They won't change the call list. They say they will, but the
> next time it goes off, they call the 'old' number again.
>
> Three different companies.
>
> Any ideas?
>