Re: Online Dealer Recommendations

[Jim <alarminex@xxxxxxx>]

On Dec 27, 11:14=EF=BF=BDam, TheWalk...@xxxxxxxxxxx wrote:
> I'm doing =EF=BF=BDin the middle of a major home renovation now, including=

> totally new electrical/ structured wiring panel =EF=BF=BDand was wondering=
 if
> anyone could recommend some good online dealers to talk to about
> spec'ing out an alarm system.
>
> Thanks!

http://www.bbbwestflorida.org/commonreport.html?bid=3D41001663

Bass Burglar Alarms

 4883

 Sarasota, FL

 Telephone: (941)-1100

 Fax: (941)0448

 www.basslaralarms.com



The BBB reports on members and non-members. If a company is a member
of the BBB, it is stated in this report
 BBB Definition:

report - A summary of activity reflected in a company's BBB file.
Includes basic business background, BBB membership information, and
Bureau complaint activity over the previous three years. Also reports
may include any known government actions, advertising issues or other
information that results from activity conducted by the BBB.


=2E



Principal: Mr. Robert L Bass, Owner
Customer Contact: Mr. Robert L Bass, Owner - (941)-9747
File Open Date: June 2002
TOB Classification: Electric Equipment-Service & Repair, Fire Alarm
Systems, Security Control Equipment, Sys/Monitor
BBB Membership: This company is not a member.


Additional DBA Names

Bass Home Electronics


Customer Experience

Based on BBB files, this company has an unsatisfactory record
 BBB Definition:

unsatisfactory  record - A company has an "unsatisfactory business
performance record" with the Bureau is based on the experiences
reflected in BBB files. This file condition results when the company
has failed to resolve or respond to complaints, repeatedly failed to
respond or resolve issues in a timely manner, failed to resolve the
underlying issues for a pattern
 BBB Definition:

pattern - More than 2 complaints involving the same allegations
usually within 12 months that are significant in relation to the
company's size and volume of business.


 of complaints, failed to honor their commitment to mediate or
arbitrate disputes or honor mediated agreements or arbitrated
decisions, failed to substantiate, modify or discontinue false
advertising claims that are challenged by the BBB, or failed to
discontinue unauthorized use of the BBB name and logo, a Federally
protected trademark.


 with the Bureau due to unanswered complaints. The company has
resolved
 BBB Definition:

resolved - The company resolved the complaint issues.


 some complaints presented by the Bureau, however, the Bureau did not
receive a response to other complaints
 BBB Definition:

other  complaints - This refers to complaints from individuals or
businesses that do not fall under a specific category.


=2E

When considering complaint information, please take into account the
company's size and volume of transactions, and understand that the
nature of complaints and a firm's responses to them are often more
important than the number of complaints.

The Bureau processed a total of 28 complaints about this company in
the last 36 months, our standard reporting period. Of the total of 28
complaints closed in 36 months, 9 were closed in the last year.

Delivery Issues
 BBB Definition:

Delivery  Issues - Claims alleging delayed delivery of ordered
merchandise.



   Resolved
 BBB Definition:

Resolved - The company resolved the complaint issues.



      9 -  Company resolved
 BBB Definition:

resolved - The company resolved the complaint issues.


 the complaint issues. The consumer acknowledged acceptance to the
BBB.
      1 -  Company addressed the complaint issues. The consumer failed
to acknowledge acceptance to the BBB.
   No Response
 BBB Definition:

No  Response - The company failed to respond to the complaint.



      4 -  Company failed to respond to the BBB to resolve or address
the complaint issues.

Customer Service Issues
 BBB Definition:

Service  Issues - Claims of alleged delay in completing service,
failure to provide promised service, inferior quality of provided
service, or damaged merchandise as a result of delivery service.



 BBB Definition:

Customer  Service  Issues - Claims alleging unsatisfactory customer
service, including personnel's failure to provide assistance in a
timely manner, failure to address or respond to customer
dissatisfaction, unavailability for customer support, and/or
inappropriate behavior or attitude exhibited by company staff.



   Resolved
 BBB Definition:

Resolved - The company resolved the complaint issues.



      1 -  Company addressed the complaint issues. The consumer failed
to acknowledge acceptance to the BBB.
   No Response
 BBB Definition:

No  Response - The company failed to respond to the complaint.



      1 -  Company failed to respond to the BBB to resolve or address
the complaint issues.

Product Issues
 BBB Definition:

Product  Issues - Claim alleging a product does not meet the
expectations of the complainant, including defective merchandise.



   No Response
 BBB Definition:

No  Response - The company failed to respond to the complaint.



      2 -  Company failed to respond to the BBB to resolve or address
the complaint issues.

Refund or Exchange Issues
 BBB Definition:

Refund  or  Exchange  Issues - Claim of alleged failure to honor
company policy or verbal commitment to provide refunds, exchanges, or
credit for products or services.



   Resolved
 BBB Definition:

Resolved - The company resolved the complaint issues.



      6 -  Company resolved
 BBB Definition:

resolved - The company resolved the complaint issues.


 the complaint issues. The consumer acknowledged acceptance to the
BBB.
      2 -  Company addressed the complaint issues. The consumer failed
to acknowledge acceptance to the BBB.
   No Response
 BBB Definition:

No  Response - The company failed to respond to the complaint.



      1 -  Company failed to respond to the BBB to resolve or address
the complaint issues.

Issue Not Defined
   No Response
 BBB Definition:

No  Response - The company failed to respond to the complaint.



      1 -  Company failed to respond to the BBB to resolve or address
the complaint issues.



Additional Addresses, Telephone Numbers, Fax Numbers, and Web
Addresses

Additional Addresses
2291 View Cir
Sarasota, FL  341-6929


Additional Phone Numbers
Tel: (941)-9747
Tel: (877)8900
Tel: (941)-3167


Additional Fax Numbers
Fax: (941)-9747


Additional Web Addresses
www.home-autoon.us.com
www.securityystems.us




Industry Tips

Safe & Sound: Securing Your Home
Home Fire Protection




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Report as of May 7, 2007
Copyright=EF=BF=BD 2007 Better Business Bureau=EF=BF=BD, Inc.