Re: DSC5010 CO communication issues

["Just Looking" <nospam@xxxxxxxxxx>]

There could be a number of problems here that don't involve the panel. Are
you talking to the receiver directly or do you have central station software
that someone is reading to you. You may simply have an incorrect account
number. You mentioned "since the dialing and handshaking are happening". If
the panel is reporting a single time it must "think" it got through.
Otherwise it would redial and have an FTC error.  Does the account number
have a "zero" in it? Is it programmed as an "A"? What format? Is it sending
automatic codes? There isn't enough detail here to tell you exactly what the
problem might be.

<Dave> wrote in message news:cl3rl358t5uk2nda1hhi9bgdpcn0m9dse5@xxxxxxxxxx
> Gents,
>
> I have a DSC5010 panel that has a problem communicating with the CO.
>
> On alarm, the panel siezes the line, dials the CO correctly,
> handshakes successfully, and then nothing. The alarm codes are not
> being transmitted.  Alarm tech checked the comm. protocol in the
> programming and it seems right.
>
> He also reset the panel to defaults, reprogrammed, and the same thing
> happens.
>
> He feels like it's a bad panel, which would make sense, but he can't
> replace it for a few days. Anybody have any suggestions I can try? Any
> "special" resets on this panel that he might have missed? Someway I
> can clear the alarm code buffer/cache/whatever?
>
> It seems like it must be a software problem rather than a hardware
> one, since the dialing and handshaking are happening.
>
>
> Thanks.
>
>
>
> Dave
>
>
>