Re: PR: GeoVision at BassBurglarAlarms.com

[Milhouse Van Houten <none@xxxxxxxxx>]

Robert L Bass wrote:

>PR: GeoVision at BassBurglarAlarms.com
>
>We have now acquired the GeoVision line of video
>surveillance (CCTV
<snip>






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BBB Reliability Report
The Better Business Bureau®
Serving Florida's West Coast
P.O. Box 7950
Clearwater, FL 33758-7950
(727) 535-5522 (24 Hours)
www.bbbwestflorida.org

Bass Burglar Alarms
4883 Fallcrest Cir
Sarasota, FL  34233-2265
Telephone: (941) 866-1100
Fax: (941) 894-0448
www.bassburglaralarms.com

The BBB reports on members and non-members. If a company is a member
of the BBB, it is stated in this report


	BBB Definition:

report - A summary of activity reflected in a company's BBB file.
Includes basic business background, BBB membership information, and
Bureau complaint activity over the previous three years. Also reports
may include any known government actions, advertising issues or other
information that results from activity conducted by the BBB.

.

Principal: 	Mr. Robert L Bass, Owner
Customer Contact: 	Mr. Robert L Bass, Owner - (941) 925-9747
File Open Date: 	June 2002
TOB Classification: 	Electric Equipment-Service & Repair, Fire
Alarm Systems, Security Control Equipment, Sys/Monitor
BBB Membership: 	This company is not a member.

Additional DBA Names
Bass Home Electronics

Customer Experience

Based on BBB files, this company has an unsatisfactory record


	BBB Definition:

unsatisfactory  record - A company has an "unsatisfactory business
performance record" with the Bureau is based on the experiences
reflected in BBB files. This file condition results when the company
has failed to resolve or respond to complaints, repeatedly failed to
respond or resolve issues in a timely manner, failed to resolve the
underlying issues for a pattern


	BBB Definition:

pattern - More than 2 complaints involving the same allegations
usually within 12 months that are significant in relation to the
company's size and volume of business.

 of complaints, failed to honor their commitment to mediate or
arbitrate disputes or honor mediated agreements or arbitrated
decisions, failed to substantiate, modify or discontinue false
advertising claims that are challenged by the BBB, or failed to
discontinue unauthorized use of the BBB name and logo, a Federally
protected trademark.

 with the Bureau due to unanswered complaints. The company has
resolved


	BBB Definition:

resolved - The company resolved the complaint issues.

 some complaints presented by the Bureau, however, the Bureau did not
receive a response to other complaints


	BBB Definition:

other  complaints - This refers to complaints from individuals or
businesses that do not fall under a specific category.

.

When considering complaint information, please take into account the
company's size and volume of transactions, and understand that the
nature of complaints and a firm's responses to them are often more
important than the number of complaints.

The Bureau processed a total of 28 complaints about this company in
the last 36 months, our standard reporting period. Of the total of 28
complaints closed in 36 months, 9 were closed in the last year.
Delivery Issues


	BBB Definition:

Delivery  Issues - Claims alleging delayed delivery of ordered
merchandise.


  	Resolved


	BBB Definition:

Resolved - The company resolved the complaint issues.


  	  	9 - 	Company resolved the complaint issues. The
consumer acknowledged acceptance to the BBB.
  	  	1 - 	Company addressed the complaint issues. The
consumer failed to acknowledge acceptance to the BBB.
  	No Response


	BBB Definition:

No  Response - The company failed to respond to the complaint.


  	  	4 - 	Company failed to respond to the BBB to
resolve or address the complaint issues.

Customer Service Issues


	BBB Definition:

Service  Issues - Claims of alleged delay in completing service,
failure to provide promised service, inferior quality of provided
service, or damaged merchandise as a result of delivery service.



	BBB Definition:

Customer  Service  Issues - Claims alleging unsatisfactory customer
service, including personnel's failure to provide assistance in a
timely manner, failure to address or respond to customer
dissatisfaction, unavailability for customer support, and/or
inappropriate behavior or attitude exhibited by company staff.


  	Resolved


	BBB Definition:

Resolved - The company resolved the complaint issues.


  	  	1 - 	Company addressed the complaint issues. The
consumer failed to acknowledge acceptance to the BBB.
  	No Response


	BBB Definition:

No  Response - The company failed to respond to the complaint.


  	  	1 - 	Company failed to respond to the BBB to
resolve or address the complaint issues.

Product Issues


	BBB Definition:

Product  Issues - Claim alleging a product does not meet the
expectations of the complainant, including defective merchandise.


  	No Response


	BBB Definition:

No  Response - The company failed to respond to the complaint.


  	  	2 - 	Company failed to respond to the BBB to
resolve or address the complaint issues.

Refund or Exchange Issues


	BBB Definition:

Refund  or  Exchange  Issues - Claim of alleged failure to honor
company policy or verbal commitment to provide refunds, exchanges, or
credit for products or services.


  	Resolved


	BBB Definition:

Resolved - The company resolved the complaint issues.


  	  	6 - 	Company resolved the complaint issues. The
consumer acknowledged acceptance to the BBB.
  	  	2 - 	Company addressed the complaint issues. The
consumer failed to acknowledge acceptance to the BBB.
  	No Response


	BBB Definition:

No  Response - The company failed to respond to the complaint.


  	  	1 - 	Company failed to respond to the BBB to
resolve or address the complaint issues.

Issue Not Defined
  	No Response


	BBB Definition:

No  Response - The company failed to respond to the complaint.


  	  	1 - 	Company failed to respond to the BBB to
resolve or address the complaint issues.


Additional Addresses, Telephone Numbers, Fax Numbers, and Web
Addresses
Additional Addresses
2291 Pine View Cir
Sarasota, FL  34231-6929

Additional Phone Numbers
Tel: (941) 925-9747
Tel: (877) 722-8900
Tel: (941) 921-3167

Additional Fax Numbers
Fax: (941) 925-9747

Additional Web Addresses
www.home-automation.us.com
www.security-alarm-systems.us


Industry Tips

Safe & Sound: Securing Your Home
Home Fire Protection

Report as of April 11, 2007
Copyright© 2007 Better Business Bureau®, Inc.

If you choose to do business with this company, please let the company
know that you contacted the Better Business Bureau for a report.

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The information in this report has either been provided by the company
or has been compiled by the Bureau from other reliable sources.

As a matter of policy, the Better Business Bureau does not endorse any
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reporting period, and are provided solely to assist you in exercising
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believed reliable but not guaranteed as to accuracy. Reports are
subject to change at any time.