Re: I am Mr. Trunk Slammer

["Roland Moore" <roland@xxxxxxxxxxxx>]

>and why you can't express yourself in anything less than two chapters is
> >beyond me

It's the Irish in me. Why say one word when a thousand will do.

"Doug" <not@xxxxxxxx> wrote in message
news:7JFRh.88584$JN6.24456@xxxxxxxxxxxxxxx
> If a DSC, with the possible exception of a Maxsys, is too difficult to
> program via the keypad, then you are in the wrong business, and why you
> can't express yourself in anything less than two chapters is beyond me
>
> Doug
>
> --
>
> "Roland" <roland@xxxxxxxxxxxx> wrote in message
> news:4616df6f$0$1385$4c368faf@xxxxxxxxxxxxxxxxx
>> Today for a time I was feeling like I was Mr. Trunk Slammer. I am
>> standing by to do a download of a DSC 1864 for a takeover of a Moose
>> Z1100. I am happy that at least the Z1100 is going. So a tech says can
>> you download the panel via an Uplink. Well of course I can't. Well get a
>> laptop and get over here and program it since there is a ton of custom
>> text and we are going on overtime. So I go to the laptops. Acer? Nope, no
>> serial port and I don't want to fool around with a USB to serial adapter.
>> IBM stink Pad? Serial port available but the battery isn't charged. Yes!
>> Brand new Dell 820 with a serial port and good battery. Okay! So I
>> download the DLS software, install it, and then try to find a PC-Link.
>> Well for some reason there are none to be found. Off to the parts house I
>> go. Get the PC-Link, and off to the customer. I hook up the laptop. I
>> (try) to connect the PC to the PC-Link panel adapter. It won't go on the
>> panel. I am pushing as hard as I dare. It still won't work! I give up and
>> call tech support feeling like an idiot. Why can't I do something this
>> simple? I talk to tech support and tell them this item is brand new out
>> of box and yet it appears there are pins inside the adapter that look
>> snapped off and appear to be blocking the male pins on the PC-1864 board.
>> Let me put you on hold Pedro the tech support guy says. Then He comes
>> back and says "what you have is a manufacturing defect." "The panel
>> adapter portion was put on backwards." "We thought we got them all, but
>> one or two must have slipped by." I have been in the business long enough
>> to know when I am being lied to. I knew he was lying. The Richard M.
>> Nixon lie. The "It's your baby" lie. I called the parts house. It is
>> getting near closing time. They say they will put a new one for me
>> outside if they leave before I get there. I say fine. However I said
>> before I take the time to drive over there please check your stock to see
>> if they are bad too. Well, all of the dozen or so PC-Links he had in
>> stock all were bad save one. I got the one good one. If it was Bosch
>> instead of DSC I would have seen a tech bulletin, probably got $75 bucks
>> and maybe a new panel or two for my trouble. DSC's idea is you're damn
>> lucky we gave you a new part without checking the manufacturing date,
>> even though we just gave it to you. DSC is cheap and available, but still
>> does everything it can factory wise to make dead certain it stays at the
>> bottom of the heap. Time after time DSC seems bent on making the
>> installer look foolish by being forced to disappoint the customer by
>> missing the time widow for installation, thus taking the customers time
>> and the installers time and puting the profit for the job in the tank. I
>> guess that is one way to know you putting out garbage at everyone's
>> expense except yours. Many installers like DSC because they know it. This
>> may be the last straw for DSC here. We don't move enough DSC for them to
>> gave a rat's ass, but if you drop enough dealers one by one DSC could
>> join the likes of Franklin, Vertex, Sescoa etc. Some of us can hope.
>>
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