Re: More VOIP/Digital Voice

["tourman" <rh.campbell@xxxxxxxxxxxx>]

Your experience with VoIP mirrors my own. With people turning to VoIP
in droves, we have to be able to do something. Whether a particular
VoIP connection works depends very much on the supplier; some suppliers
service works flawlessly, others work intermittently, and a few don't
work at all. And there seems to be no way to tell with any particular
connection until you hook it up and try it to the station.

To give clients service, I have taken to doing the following. Hook it
up and test thoroughly to the station (always using Sia or Contact ID).
Set up daily tests and watch the daily reports carefully for failure to
test. Make sure the customer is aware of the need for back up power
(UPS), and don't do a damn thing until he signs a legal liability
release. Also advise him that we can no longer dial in to the panel for
changes etc, so a visit might be required.

To date, I have about 7 clients on VoIP. They all seem to be working
well, except one, that eventually converted back to Bell. I have far
more clients on Rogers cable phone service, and the restrictions there
are exactly the same (although a cable connection is far better than an
IP connection it seems).

For the moment, there doesn't seem to be any cost effective way to deal
with the matter for residential accounts, since they will not keep
another spearate Bell line in service for their alarm.

R.H.Campbell
Home Security Metal Products
Ottawa, Ontario, Canada
www.homemetal.com

ABLE_1 wrote:
> Hello All,
>
> Additional input.  I was at the customers home yesterday and found the
> following.
>
> The wiring for line seizure was completed properly.
>
> The voltage for ON Hook was at 46.28 vdc
>
> The voltage for OFF Hook was at 11.89 vdc
>
> The RING voltage was at 58.5 vac
>
> Even though the ring voltage seems to be lower than was told to me at
> 60-90vac and much lower than BELL at 95-104vac I think that is a minor
> issue.
>
> The other voltages seem to be fine as far a TLM is concerned.  So I am going
> to be turning that function back on to see what happens.
>
> My assessment at this time is that VoIP/Digital Voice is working for THIS
> customer at this time.  I will keep you updated as time goes on if something
> changes.
>
> Hope this info is found helpful to others.
>
> Have a good day.
>
> Les