Re: If it weren't for the customers, this job would be the sh*t

["Ratchet442" <ratchet442@xxxxxxxxxxxxx>]

Yeah, I've had this happen to me a couple of times before. I've learned my
lesson and simply "just don't do it." When you do that, now you take
liability with all phones and phone lines in the house. A lightning strike 2
days later takes out the kitchen phone and you get the phone call cuz you
were the last guy to touch the phone lines. And since you charged them for
it, now the customer feels that they have some expressed warranty. I'm a
friendly helpful guy by nature but, sometimes you just gotta so "no." Hate
to be like that, cuz it goes against my nature. In this case, I probably
would have determined the problem not be with the panel, jack or line, and
may have even located the problem for them but would have simply instructed
them to have the telco make the repair. If the customer had insisted I fix
it right there on the spot, I would have, but I would have put a disclamer
in my notes on my service ticket and had them sign it prior to doing the
work.