Re: If it weren't for the customers, this job would be the sh*t

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

Welp...what I usually tell customers like that is; no problem at all, we'll
come right over and put it back the way it was for free and she won't have
to pay anything. And, we have actually done just that a few times.


"S. Smith" <ChaosLogicXIII@xxxxxxxxx> wrote in message
news:1164592724.661679.164620@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| Got one for ya.
|
| I'm on my way to a job when I get a call from another customer.  In
| short, the phone man is talking smack about how my alarm panel is
| shorting the line in her house.  I divert (btw, it's already 4:30pm)
| and head on over.
|
| When I get there I systematically track down the problem and keep the
| customer posted:
|
| 1.  The problem does not exist in the phone wire I pulled, the RJ31X I
| installed, or the panel I hung.
| -told customer (and probably should've left it at that.)
| 2.  It's an old d-mark.... I find the pair that actually has the short
| and trace it to where a screw in the BRAND NEW decking in her attic has
| pierced the wire.  Repaired wire.
| -told customer (really should've left.  This time she goes into how
| wonderful I am compared to the phone man who wouldn't even come in her
| house and insulted her dogs...)
| 3.  Identified all phone jacked in her house BY NUMBER (one fax line,
| one house line).
| -told customer (saw it coming... but I was waist deep in sh*t by then)
| 4.  Re-routed lines at d-mark to put the house line on the jacks she
| specified.
|
| Job done.... it's 7:00pm.... and now she is refusing to pay our bill
| because "we are out of line for charging so much."
|
| see subject title for anecdote....
|