Re: pir false alarms

[Frank Olson <Use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx>]

FIRETEK wrote:
> "Frank Olson" <Use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:Zr%8h.352259$R63.71362@xxxxxxxxxxxx
>
>
>>Which brings up a valid question.  What would you do in this instance?
>>Let's say this customer purchased the PIR's from you and they all
>>started falsing after two and a half years.  What would he have to do to
>>obtain "warranty service" from you?  And what would you provide in the
>>way of "service" (that is if the customer can actually contact you)?
>>What will this "warranty service" cost him?  Will he have to pay for
>>shipping?  Would he have to return the units in their original packaging
>>(even after two and a half years), or would you just send him out
>>replacement PIR's and credit him the cost of units that were falsing?
>
>
>
> You really don't want to know.  If you read his "warranty" page, it's
> "chaulker-block full" of conditions and provisos.  The customer will have to
> pay to ship the defective product back, but not to Bass.  It has to go back
> to the originating drop-shipper.  It's their "call" as to whether-or-not it
> goes to the manufacturer from there.  I imagine that rarely happens as "end
> users" (DIY) aren't qualified installers (in most instances).  If they
> accidentally hook up a keypad or detector Bass-ackwards all bets are off,
> where-as if an installer does, he's gotta dig up a spare from his own
> company's stock and the company has to take the "hit".  The other thing is
> that if the DIY hooks up any device to power, it's ineligible for return
> (his thirty day money back "no hassle" guarantee is also "chaulker-block
> full" of conditions).  If you order the wrong cable (for instance), or the
> wrong camera, lens, or commercial fire alarm component, you're "SOL" (and
> stuck with it).  I suppose you could try re-selling it on "eBay".


Interesting.  I did read up on the warranty links you sent me, thanks.
I have a feeling that a number of the complaints filed against Bass may
have to do with the fact that his customers don't read well (and if
that's the case, how they expect to be able to install and program a
panel like "Napco", "Ademco", or "DSC" is beyond me).  For one thing,
the only thing Bass has demonstrated any real expertise in, is bullshitting.


>
> Have you seen his latest BBB report?  Twenty-five complaints in three years
> and I'll bet an equal number have dropped off due to report aging.


I used to keep track, but I lost interest.