Re: pir false alarms

["FIRETEK" <firetech(change-the-ch-to-k)@telus.net>]

"Frank Olson" <Use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:Zr%8h.352259$R63.71362@xxxxxxxxxxxx

> Which brings up a valid question.  What would you do in this instance?
> Let's say this customer purchased the PIR's from you and they all
> started falsing after two and a half years.  What would he have to do to
> obtain "warranty service" from you?  And what would you provide in the
> way of "service" (that is if the customer can actually contact you)?
> What will this "warranty service" cost him?  Will he have to pay for
> shipping?  Would he have to return the units in their original packaging
> (even after two and a half years), or would you just send him out
> replacement PIR's and credit him the cost of units that were falsing?


You really don't want to know.  If you read his "warranty" page, it's
"chaulker-block full" of conditions and provisos.  The customer will have to
pay to ship the defective product back, but not to Bass.  It has to go back
to the originating drop-shipper.  It's their "call" as to whether-or-not it
goes to the manufacturer from there.  I imagine that rarely happens as "end
users" (DIY) aren't qualified installers (in most instances).  If they
accidentally hook up a keypad or detector Bass-ackwards all bets are off,
where-as if an installer does, he's gotta dig up a spare from his own
company's stock and the company has to take the "hit".  The other thing is
that if the DIY hooks up any device to power, it's ineligible for return
(his thirty day money back "no hassle" guarantee is also "chaulker-block
full" of conditions).  If you order the wrong cable (for instance), or the
wrong camera, lens, or commercial fire alarm component, you're "SOL" (and
stuck with it).  I suppose you could try re-selling it on "eBay".

Have you seen his latest BBB report?  Twenty-five complaints in three years
and I'll bet an equal number have dropped off due to report aging.