Re: Need help with video system problem

["Roland" <roland@xxxxxxxxxxxx>]

It is important to know what version of Rapid Eye. There are software
upgrades.
http://www.honeywellvideo.com/support/downloads/SoftwarePassword.html Some
versions are no longer supported by Ademco (Honeywell).
Additionally it would be helpful to know what brand and model number the PTZ
cameras are and what communication protocol it uses. Are there any protocol
converters like Sennetech in use?
http://www.honeywellvideo.com/support/downloads/SoftwarePassword.html
How long has this system been having issues? (If it's anything like the
Rapid Eye I've had to work with probably day one.)
My suggestion is get rid of Rapid Eye and use a DVR or nDVR to control and
record the cameras.

"JM" <jm@xxxxxxxxx> wrote in message
news:WxO4h.26168$OE1.5552@xxxxxxxxxxxxxxxxxxxxxxxxx
>A client has a Honeywell video surveillance system with RapidEye Admin and
>View software.  There are 9 cameras, all fully PTZ.  The "preset 1" (local
>tour) instructs the cameras to be in motion at all times, panning R/L,
>zooming in, out, then starting over.
>
> One camera (camera 8) WILL NOT respond to the preset.  We can move the
> camera manually via the View software.  All functions appear to be
> working. I took camera 8 to another location where the installed camera
> was acting properly, installed it there, and it still would not move.  So
> the problem definately is in the camera.  I checked all the jumpers and
> dip switches, and they appear to be set just like those on the working
> cameras.
>
> Any suggestions?  Have I left out critical info?  I'll be glad to fill in
> the blanks.
>
> Thank you,
>
> jm
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