Re: Ademco Vista-15 Install Manual

["Norm Mugford" <1alarm@xxxxxxxxxxxxx>]

Mr. BAss wrote:

"I always left the manuals, along with any drawings and job notes
 in a large, plastic envelop inside the control panel cabinet".

"There is a similar divergence of opinion regarding disclosure of
the panel programming access code. I like to keep that in the
panel as well".

Those comments are why you are no longer in the business Mr. BAss!

The panel box is not a place to store documents. It is a UL
enclosure, not to be used for storage or splices or anything
other than to house the alarm panel and its components.

Also, leaving the programming code in the panel is another
reason you're out of business.....stupidity and your constant lies.....

Norm Mugford









"Robert L Bass" <sales@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:2f60229eirij0tns9lfhm4if4dip0vuejd@xxxxxxxxxx
>> Installation/programming manuals are hardly ever
>> given to the end user...for good reasons too - they're
>> written in Alarmglish and one mistake in programming
>> and you may render the panel totally useless.
>
> That's one of the reasons.  The other is that without the manual
> the client will need the installer for any changes or additions
> the system may require in future.
>
> I always left the manuals, along with any drawings and job notes
> in a large, plastic envelop inside the control panel cabinet.
> This made it easy to service since the proper manual for the
> particular panel in use was always on site.  Occasionally
> manufacturers issue new versions of the manuals with version
> upgrades of the panels.  If the original manual is kept on
> premises the service technician doesn't have to concern himself
> with searching the truck for the right paperwork.
>
> There is a similar divergence of opinion regarding disclosure of
> the panel programming access code.  I like to keep that in the
> panel as well.  If the client wanted to know the code, I'd
> explain the possible consequences of programming errors and then
> give it to him.
>
> Most customers who purchase installed systems don't want to
> program the systems themselves.  Some realize, however, that
> without that code they are subject to the whim of the installing
> company.  Giving them full access to the panel helps to alleviate
> any concerns they may have, albeit at the expense of the alarm
> company's own concerns.  :^)
>
> For clarity's sake, I'm not saying that Crash is doing something
> wrong -- only that we do things differently.
>
> --
>
> Regards,
> Robert L Bass
>
> Bass Burglar Alarms
> The Online DIY Store
> http://www.BassBurglarAlarms.com
>
> --
>
> Never underestimate the power of very stupid people in large
> groups.


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