Re: Average Response Time

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

The 12.5 seconds is the time it takes for the operator to put his coffee cup
down and lean forward getting ready to prepare to push the button.



"Joe Lucia" <joe@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:120vl5pmfdm83e@xxxxxxxxxxxxxxxxxxxxx
| Does anyone here use COPS Monitoring?
|
| We have been trying to figure out how they are calculating their
| "Average Response Time" of 12.55 seconds.  They say "Our response time
| is audited by an independent firm." (apparently on a yearly basis) but
| doesn't say what Firm.  They did list the name of the auditor a while
| ago but when we researched it we couldn't find that it acually existed
| anywhere.
|
| I'd like to contact that Firm to find out what the criteria is so I can
| provide a fair and honest comparison to our own response time.  Wouldn't
| you all like to see a comparison to know if 12.55 seconds is really an
| acceptable "response" time or not?  Does "response" mean an actual
| operator picking up the phone and calling to verify or dispatch on a
| signal, or does it mean the operator simply "picked-up" the signal from
| the pending alarm list?  Maybe you COPS dealers could request the name
| of that firm from COPS for me?  I'd be VERY surprised if you can get a
| straight answer from anyone, but there is no reason they shouldn't know
| and tell you since they make such a big deal of it.  Even if you are Not
| a COPS dealer, call them and ask.  Inquiring minds want to know.