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Re: Building a Central Station



FYI - A large international cruise line just built a 1-800 customer call
center in Eugene, Oregon. This location is nowhere near any ocean or their
ships. But it is right next to a whole bunch of main fiber optic lines which
run up and down the west coast. Also low cost of living (lower cost for
employees), no traffic problems, desirable location, good weather, etc.

So you would think they would locate a cruise line call center near their
main office or on the coast. No, they went where it was best for the
requirements and needs of the call center.




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