Re: "My alarm is making a noise"

["Norm Mugford" <1alarm@xxxxxxxxxxxxx>]

"Robert L Bass" <robertlbass@xxxxxxxxxxx> wrote in message
news:lNqdnWkHu4h8AQfZnZ2dnUVZ_s6dnZ2d@xxxxxxxxxxxxxx
>> I had one once that the customer swore
>> blind was the lounge PIR causing the beeping...
>
> I had one client call once to complain that the light on the smoke
> detector was "locked on".  The account was monitored and there had been no
> fire alarm signal.  I checked the panel by modem and everything was
> normal -- no fire alarm or trouble condition.  I asked her which smoke
> detector it was.  She said "the one at the top of the cellar stairs."
> Well, we didn't install smokes at the *top* of the basement stairs.  The
> system smoke was at the bottom of the stairs.
>
> I explained that the detector she was looking at was one of the 110VAC
> detectors that the electrician installed -- not one of ours -- and that
> the constant red LED was normal for that type.  She insisted it was ours
> and demanded that I come out and service it at once.  When I got there I
> went to the basement, showed her our detector and showed her the
> difference between the two types.
>
> No apology.  No thank you.  She said something about how I should have
> explained all of that on the phone.  I handed her an invoice which she of
> course never paid.  That's one more reason I prefer servicing DIYers.
> They don't expect you to come out and fix things that aren't broken.  :^)
>
> --
>
> Regards,
> Robert L Bass
>
> =============================>
> Bass Home Electronics
> 4883 Fallcrest Circle
> Sarasota · Florida · 34233
> 941-866-1100 Sales & Tech Support
> http://www.bassburglaralarms.com
> =============================>
>
Mr. BAss:

If you communicated with that customer the same way you
communicate on this newsgroup...I can see why you
never got paid for the service call.

Norm Mugford



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