Monitoring Peevs

["Joe L" <joe@xxxxxxxxxxxxxxxxxxxxx>]

We are a Monitoring Center, we write our own software for everything we
do.

I'm curious to know what the professional Dealers out there think are
the best and worst features of Your Monitoring Center.

I want to make our software and systems better and better but I don't
always get as much feedback directly from the Dealers as I would like
so I find myself coming up with things that I THINK the Dealers might
like.

I'm talking about things that make your life as a Dealer as easy as
possible like Online Work Orders, Personal Reminders with E-Mail
Notifications, Scheduled Reports, Retail Billing Services, Two-Way SMS
Messaging with Operators, Customer Web Access, Real-Time Signal
Notifications via SMS/Text Messaging (to you or your customer), Dealer
IVR Systems, Internal Instant Messaging between your Employees via the
Web Interface, etc.   Do you like to talk to Operators when testing
your accounts?  Do you prefer fully automated test procedures without
Operator intervention?  Do you like to know every time we dispatch on
one of your customers (in real-time or the next day?).  Do you get
enough info on your Cell Phone via SMS to pass a Fire Inspection
without ever needing to call the C/S?

Now's your chance to post those wish-lists that your Monitorinig Center
is ignoring because they have no control of their software features
(they just pay the licensing fees and hope for updates).

Thanks in advance for any feedback you can provide.