Re: 5020 Partition Help Needed

["Doug L" <vssdoug@xxxxxxx>]

Go back to individual partitions with a separate keypad for each partition,
anything else will almost certainly cause confusion for the customer and a
recurring problem for you.  If you have assigned zones to multiple
partitions, every partition that a zone is assigned to must be armed before
the zone will respond.

Doug L

"J P Shull III" <jpshull@xxxxxxxxxx> wrote in message
news:EAbKf.35655$H71.24289@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> DSC 5020 panel with 40 zones.  Office building with 4 different areas
> partitioned.  Some people needed access to 2 different partitions so I set
> up two partitions with the zones of the two they needed.  This doesn't
> seem to work.  They either don't understand how to arm/disarm or I didn't
> do something right.  I also put all zones on one partition so they could
> disarm or arm everything with one action.  I think this might have been a
> bad idea and should go back to 4 separate partitions and instruct the
> customer to arm and disarm each one individually.  They disarm the main
> partition and the other ones show armed but nothing gets tripped since the
> "main" partition is off.
> Need suggestions/help.  Customer is upset and I want to resolve quickly.
> Thanks!
>