5020 Partition Help Needed

["J P Shull III" <jpshull@xxxxxxxxxx>]

DSC 5020 panel with 40 zones.  Office building with 4 different areas
partitioned.  Some people needed access to 2 different partitions so I set
up two partitions with the zones of the two they needed.  This doesn't seem
to work.  They either don't understand how to arm/disarm or I didn't do
something right.  I also put all zones on one partition so they could disarm
or arm everything with one action.  I think this might have been a bad idea
and should go back to 4 separate partitions and instruct the customer to arm
and disarm each one individually.  They disarm the main partition and the
other ones show armed but nothing gets tripped since the "main" partition is
off.
Need suggestions/help.  Customer is upset and I want to resolve quickly.
Thanks!