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Re: ADT Essential Wireless Package
J. wrote:
> Providing quality service that is both timely and consistent to
> 350,000 customers requires the support and dedication of over 600 team
> members. The NAMC responds to over 600,000 alarm signals, 250,000
> inbound calls, and 45,000 data requests every month. The teams
> performance is measured daily with an extensive array of qualitative
> and quantitative metrics. <
Sounds like ADT customers are either constantly being burglarized or
those 'quality' systems false like a son of bitch. Hey just blame the
customer for the false alarm. After all, a trained security specialist
properly designed these systems and those top notch installers always
spend ample time explaining how to operate the system.
Out of curiousity, why is it that BRINKS and not ADT received the
Consumer Digest Best Buy Award 5 years in a row, and why did JD Power &
Associates give BRINKS and not ADT the award for outstanding customer
service?
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