Re: FCI 7100

["Bob Worthy" <securinc@xxxxxxxxxxxxx>]

"MikeyB" <MikeBreslinNoSpam@xxxxxxxxxxxxxxx> wrote in message
news:Z3KTe.86$0Q2.40@xxxxxxxxxxx
> My personal feeling is that you need a different fire alarm vendor.

Isn't FCI a proprietary/dealership type of system? If so, getting a
different vendor may not be as easy as picking up the phone. Anyone else
will be tearing out the equipment and not necessarily just the control panel
if there is a compatability issue with modules/devices.

It is
 not unusual to get less than competent technicians,

That is a pretty assuming statement or is it chest beating?

> If you lose power and the system "crashes" you clearly have a serious
> problem that should be immediately addressed.  If you can't get
satisfaction
> from your vendor don't be afraid to call the manufacturer for assistance.

If FCI is a proprietary/dealership type program, good luck trying to get
anything from the manufacture unless you are the dealer.

>
>
>
> "Richard Merriam" <someonw@xxxxxxxxxxxxx> wrote in message
> news:LTDTe.7452$4i6.2707@xxxxxxxxxxxxxxxxxxxxxxxxxx
> > Last October we had a new building built and a FCI 7100 series fire
alarm
> > system installed by a reputable fire alarm contractor.  Over the course
of
> > the year we have had to have the contractor back out here many times.
We
> > started getting "power errors" , "comm errors" and other errors about
> > March
> > of this year.  This has happened over 30 times.  They have reinstalled
the
> > computer program in the panel and even reciently changed the 'bios" chip
> > on
> > the motherboard.  If we have any power failure for even a short period
of
> > time (1 second) the system crashes and we have to either have them come
> > out
> > and reset it or we do it by disconnecting the 120v and battery from the
> > system.  Of course the display time and data is defaulted.
> >
> > The company now says that it is a telephone line problem and that they
are
> > going to start charging us for service calls.  We have one dedicated
phone
> > line for fire panel only and another line that is also used with our fax
> > line connected to the panel which we were told was ok.
> >
> > I looked into having a data-logger or recorder tied to our phone lines
to
> > see if they are loosing tip/ring but apparently there is nothing
> > available.
> >
> > Common sense tells me that if there is a phone line loss (trouble) that
it
> > should report it to the monitoring station but not put the system into
> > trouble and have to do a complete power-down to reset it to clear the
> > faults.  The faults that the display gives us sometimes covers
everything
> > in
> > the book.
> >
> > All wiring and devices and panel were tested by the alarm contractor who
> > installed them along with the fire marshall who had to approve it before
> > we
> > got our certif. of occupancy.  This contractor has been installing
systems
> > for 20 years.
> >
> > Would those of you who are familiar with this type of problem give me
some
> > advice on where to go from here?  I don't know of anything else we can
do.
> > We certainly can't pay them to come out here on a weekly basis to reset
> > their system.
> >
> >
>
>