Re: Magnum Alert 900 and Touch Tone Dialing

["Frank Olson" <Please-use-the-email-links@xxxxxxxxxxxxxxxxxxxxxx>]

"Mike" <forest_test@xxxxxxxxxx> wrote in message
news:1128357537.667960.324450@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>I have a Magnum Alert 900 system in my house and just switched to
> Voice-Over-IP service through Optimum Voice (Cablevision).  The system
> will no longer call the central office.  After some testing I found out
> that the alarm box is set for pulse dialing.  The VOIP service that I
> have will not place a pulse call.  Can this system be switched to touch
> tone dialing and if so how?  I tried calling the alarm company and
> getting someone on the phone who knows what they are talking about is
> difficult.
>
> Any help would be appreciated.  Thanks in advance.
>
> Mike


Switching your alarm to tone dialing is an option in installer programming.
Your alarmco should be able to download this feature over a regular POTS
line.  VOIP offers tremendous savings on your long distance but major
headaches with older alarm equipment.  The bad news is I don't think your
alarm will communicate over VOIP no matter what your alarmco does.  VOIP is
also subject to outages (including power failures unless you're using a
UPS).  I always recommend my customers keep their existing POTS line for
emergencies and alarm monitoring purposes.  In fact, most VOIP providers
also sugggest this.  Good luck!!