Re: Paying customer wakes up to CF alarm every morning

["R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx>]

Sir, I don't know your panel whatsoever; however, most work pretty much the
same way. The "beeping" you experienced was likely a trouble of some
kind..."failure to communicate"...or "no dial tone" or some such thing.
Those features can be turned off in (should I venture to say) all panels, so
the fact that Brinks couldn't do so is somewhat of a surprise. Perhaps there
was some other reason not quite so simple why it couldn't be done.......

Anyway, best of luck to you, and stop back if you need more advice.....just
keep your Kevlar vest close at hand...:))

R.H.Campbell
Home Security Metal Products
Ottawa, Ontario, Canada
www.homemetal.com

<brettjbyers@xxxxxxxxx> wrote in message
news:1129823439.029021.149690@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> Well everyone, I think this thread might have come to a close. Or maybe
> a beginning.
>
> In my origional spirit of first trying to see if the communication
> problem can be easily fixed, and if not cancel my agreement to save
> everyone time (Brinks technician time included), I called the Brinks
> cancellation department today. Those who have read these threads for
> the past 6 weeks know my intention was not to this on or consume
> peoples time. You also know I just wanted an interim fix to allow my
> wife to use the alarm at night (ie: can't "unplug") but without the
> daily CF alarm beeping even if I still have to pay my monitoring.
> Somewhere around 5-10 visits over the past year and they have not been
> able or willing (not sure which) to disable the daily CP alarm.  I
> won't get into the vonage issue any more than to say those of you who
> read the threads understand the how, and why, as well as what my plans
> where when I move.
>
> Marsha at the "Customer Loyalty" department of Brinks (800-437-3611,
> x32603) was very nice when I asked to cancel my agreement. Since I have
> always accepted accountability for the situation over the past year and
> paid my $32 every month the past 22 months, I thought my sole request
> to let me out of my agreement two months early was a very fair and
> reasonable one. I was stunned this would not be done. She did say I
> could send a fax to the End of Term Manager (972-871-3331) but I an not
> sure if I want to use any more of their time. I have provided the above
> contact info as a resources for people with a similar challenge to
> cancel your agreement should you wish.  I would not say I am upset, but
> rather sad.  I still remember my origional Brinks salesperson from 2
> years ago. I have spent several thousand with Brinks including almost
> every hardware item they sell (motion, fire, heat, panic/pendant, line
> cut, remotes, glass break, doors, latchkey/paging) and two years of
> monitoring, and I have been operating under the assumption this would
> all be behind me soon and the Brinks truck would pull up to my new home
> in a month or so(with a regular line) and setup me up and this voip
> would obviously never come up again.  All I wanted was to continue to
> pay my monthly bill like I always have, but stop the daily CF alarm
> until I move in a month. They didn't need to get it the alarm to work,
> just stop the beeping.
>
> As the popular saying goes, "it is what it is."  I will move on to
> Keyth (preferably) or ADT and hope this experience has been
> informative.  If something changes I will let you know, otherwise thank
> you everyone who provided a positive contribution to this forum.  I am
> so thankful Al Gore invented the internet :)
>