Re: Paying customer wakes up to CF alarm every morning

[brettjbyers@xxxxxxxxx]

Well everyone, I think this thread might have come to a close. Or maybe
a beginning.

In my origional spirit of first trying to see if the communication
problem can be easily fixed, and if not cancel my agreement to save
everyone time (Brinks technician time included), I called the Brinks
cancellation department today. Those who have read these threads for
the past 6 weeks know my intention was not to this on or consume
peoples time. You also know I just wanted an interim fix to allow my
wife to use the alarm at night (ie: can't "unplug") but without the
daily CF alarm beeping even if I still have to pay my monitoring.
Somewhere around 5-10 visits over the past year and they have not been
able or willing (not sure which) to disable the daily CP alarm.  I
won't get into the vonage issue any more than to say those of you who
read the threads understand the how, and why, as well as what my plans
where when I move.

Marsha at the "Customer Loyalty" department of Brinks (800-437-3611,
x32603) was very nice when I asked to cancel my agreement. Since I have
always accepted accountability for the situation over the past year and
paid my $32 every month the past 22 months, I thought my sole request
to let me out of my agreement two months early was a very fair and
reasonable one. I was stunned this would not be done. She did say I
could send a fax to the End of Term Manager (972-871-3331) but I an not
sure if I want to use any more of their time. I have provided the above
contact info as a resources for people with a similar challenge to
cancel your agreement should you wish.  I would not say I am upset, but
rather sad.  I still remember my origional Brinks salesperson from 2
years ago. I have spent several thousand with Brinks including almost
every hardware item they sell (motion, fire, heat, panic/pendant, line
cut, remotes, glass break, doors, latchkey/paging) and two years of
monitoring, and I have been operating under the assumption this would
all be behind me soon and the Brinks truck would pull up to my new home
in a month or so(with a regular line) and setup me up and this voip
would obviously never come up again.  All I wanted was to continue to
pay my monthly bill like I always have, but stop the daily CF alarm
until I move in a month. They didn't need to get it the alarm to work,
just stop the beeping.

As the popular saying goes, "it is what it is."  I will move on to
Keyth (preferably) or ADT and hope this experience has been
informative.  If something changes I will let you know, otherwise thank
you everyone who provided a positive contribution to this forum.  I am
so thankful Al Gore invented the internet :)