Re: Why Don't You Like DSC? (Addressed to those that don't.)

["R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx>]

Ok, try these on for size....

Too many DOA panels right out of the box...
Wireless contacts far too difficult to enroll ....
Abandoned 900 mhz wireless leaving end users needing to add additional
components with little option other than to change out the whole wireless
component base..
Power 832 that caught fire and almost burned a building down....(given to
DSC tech manager as proof)
Too many "supervisory troubles" where no problem was found, and requiring a
"power down, power up" on site to remedy the situation..
Flaky connection problems with the DLS software (even after updates...)

In fairness, all panel lines suffer from some level of problems. I have had
a number of Paradox DG 75 motions go "open" through failure of the on board
relay....cost me a false alarm surcharge....plus a couple of 1641 LCD
keypads go defective.....so no manufacturer is perfect.

RHC

"Allan Waghalter" <awaghalter@xxxxxxxxxxx> wrote in message
news:mhnge.815$1A6.762@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> ????
>
> "Jim Rojas" <jrojas@xxxxxxxxxxxx> wrote in message
> news:LBmge.8628$Fn1.4497@xxxxxxxxxxx
>>I don't use Napco for the same reasons... :)
>>
>> Jim Rojas
>>
>>
>> "Robert L. Bass" <robertlbass@xxxxxxxxxxx> wrote in message
>> news:I76dnQQ0gtv6aRzfRVn-ow@xxxxxxxxxxxxxx
>>>> Why don't you like DSC?  (Addressed to those who don't.)
>>>
>>> Cheap, flimsy cabinets.
>
> Napco panels are very strong.... just try and get a pre-punched knockout
> out.
>
>>> Recalls.
> I have been installing Napco since 1983 and don't remember any recalls.
>>> False alarms.
> Napco pioneered selectable response times virtually eliminating false
> alarms from flakey switches.  Takes a genuine 750 ms opening to create an
> activation.
>
>>> Miserable software.
> DOS software was great!  Easy to use and understand.  Improvements have
> been made on their Windows Versions.  Should finally be fixed with their
> next revision.
>>> Inflexible designs (compared to Napco).
> Napco can be configured to do almost anything with any zone or any user
> you would want.
>
>>> Lengthy waits for tech support.
> Napco has extremely fast access to quality tech support.  They are New
> Yorkers, so you have to make an allowance, but they are fast and
> knowlegeable.
>
>>> Higher than average failure rate.
> No higher than any other system I have used.  We have a lot of lightning
> and electrical storms in the Houston area.  Short of the few panels in
> homes that have taken a direct strike and fried everything, we have had
> very few panels fail.  Some problems with keypads, but with the number
> installed (Generally three pre home and probably somewhere near 500/600
> systems) the failure rate is modest.  Beginning to have some problems with
> the old RP854 keypads, but they are 20 years old and the customers have
> never changed their user code.
>
> I think Napco is one of the best systems available to us.
> Regards,
> Allan Waghalter
> Security Sure Alarm Company
> Houston, TX
>>>
>>>
>>
>>
>
>