Re: Here's one for the books

["R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx>]

No...his comment was..."ah well, sh*t happens...

Me on the other hand....I'm not so sure....guess that's why I don't use DSC
products anymore unless I have to. Seems their lawyers also didn't like the
comments on my website about my perceived lack of quality control on recent
products and had their sales manager ask me to remove it.....

Frankly, I sense a deterioration of quality in DSC products in the last
couple of years. Nor do I have much confidence in their wireless, but it
could just be me.....

RHC

"Mark Leuck" <m..leuck@xxxxxxxxxxx> wrote in message
news:mIednaAFkapa8tbfRVn-pg@xxxxxxxxxxxxxx
>I should think the customer would be a little skittish knowing you replaced
> one panel that went up in smoke with the exact same thing?
>
>
> "R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
> news:tcGdnfDPBOLgLdffRVn-qw@xxxxxxxxxxxxx
>> Yes, the replacement board was the same as the original....832. Why would
> I
>> want to change it ?
>>
>> RHC
>>
>> "Mark Leuck" <m..leuck@xxxxxxxxxxx> wrote in message
>> news:642dnbv08abL3NffRVn-qg@xxxxxxxxxxxxxx
>> >
>> > "R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
>> > news:isOdnbrun8pCjdffRVn-3A@xxxxxxxxxxxxx
>> >> I got a call from a large business customer of mine that the Power 832
>> >> had
>> >> completely shut down and nothing was working. So I immediately hit the
>> > road
>> >> and was there in about 5 minutes time. By the time I got there, people
>> > were
>> >> complaining about a foul, noxious odour coming from the small utility
>> >> room
>> >> where the panel was located. As I got to the door, I could see the
> smoke
>> >> coming from under the door.
>> >>
>> >> Anyway, upon entering, I could see this foul brown smoke was coming
> from
>> > the
>> >> alarm can. When I opened it up, the main board immediately burst into
>> > flame
>> >> from the oxygen that was now available, and that had not been
>> >> available
>> >> previously due to the intense smoke inside the can. I disconnected AC
> and
>> >> battery, and was able to blow the fire out, but needless to say, the
>> >> board
>> >> was toast (literally), and the whole system had to be replaced. What
> had
>> >> happened was the bridge rectifier on the board had shorted in some
>> >> fashion
>> >> and ignited.
>> >>
>> >> But thinking about it afterwards, this panel could have burned the
> whole
>> >> damn building down. Who says low voltage equipment poses no risks
>> >> !!!!!
>> >>
>> >> RHC
>> >
>> > Now the funny part
>> >
>> > Customer: "Sooo Mr Campbell what panel did you put in to replace it?"
>> >
>> > RH: "I put in another 832 panel"
>> >
>> > Customer: "Ohh...<long pause>"
>> >
>> > RH: "Say you know Paradox makes a good panel...."
>> >
>> >
>>
>>
>
>