Re: 5010 and 5280tc problem

["Robert L. Bass" <robertlbass@xxxxxxxxxxx>]

> I am trying to figure out a problem that won't go away.

Just filter everything posted from Belgium or Vancouver... :^)

> Setup.
>
> DSC 5010 Latest version
> DSC 5280TC V 3.02
> DSC EM500 Thermostats (2)
> Several x10 controls to control lights
>
> The 5280tc is used by a european customer to check on his home here.
>
> The problem is the numeral 3 willl not work on this system at all.
>
> Tech support has been contacted, they said defective 5280tc. Replaced it
> twice.
>
> Reprogrammed it from default several times and downloaded it from blank
> and
> setup templates. From inside the residence it will answer the access and
> it recognizes
> the 3. But from a outside line, hard phone or cell and we have tried many,
> we can
> not get it to recognized the 3. Every number works but the 3.
>
> Any suggestions as this is hardcoded and cannot be changed to a different
> number
> to control the thermostats.
>
> TJ
>