Re: An email message from RLB

["Frank Olson" <feolson@xxxxxxxxxx>]

"Robert L Bass" <sales@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:gnfme19gqd1rf0rkon4agvohld2csvsrql@xxxxxxxxxx
> On Sat, 30 Jul 2005 06:29:13 GMT, "Brian" <brian@xxxxxxxxxxxxx> wrote:
>
>>Interesting I done the same thing on my webpage awhile back.
>>
>>My software does track the IP. It tracks everythign the user does. And
>>best
>>of all it was free.
>
> LivePerson allows 2-way chat or automated e-mail.  It does indeed
> track IPs.  It also displays the same information that the web server
> normally gathers -- location and click source -- which are sent by
> most browsers when you click a link to a website.
>
> One of the nicer features is the ability to send pages (if the client
> wants to receive them).  The new URL pops up on the client's PC if he
> chooses to accept it.  This allows a tech support or customer service
> person to walk a client throuogh FAQ or producpages -- much simpler
> and less error prone than telling the client a URL over the phone and
> waiting for him to type it.


You forgot to mention the most important thing...  You're not locked in to a
long term committment.  When you come back from Brazil, you can cancel the
service and go back to ignoring customer's emails and phone messages...
:-))