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RE: Power line Ethernet stopping iPhone Sonos app working
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Good information Noel - thanks !!
From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx]
Sent: 25 June 2016 08:00
To: ukha_d@xxxxxxx
Subject: [ukha_d] Power line Ethernet stopping iPhone Sonos app working
Morning all,
Fantastic Sonos support experience yesterday even if it did dent my man
pride!
Ever since getting Sonos the iPhone and iPad apps in the house unreliably
connect to them. Just says searching then talks me through pressing the two
buttons on the Sonos unit to re-link.
That was fine albeit annoying until latest app update that changed that
process and now encourages you to call them.
Called up and spoke to Peter, he realised I wasn't your average low tech
home user and talked me through some pings etc.
Turns out that pings from my Mac to my iPhone were taking between 200 and
500ms.
Talked through what devices I had and as soon as I said power line Ethernet
he said there's your problem. This is the point that I was thinking yeah
yeah whatever!
So he got me to go round the house and then them all off and repeat the
ping
tests.
Immediately it was down to 0.1ms consistently. Launching the Sonos app
worked first time very quickly.
His explanation is that the power line units cause routing issues. Some
googling seems to imply that the power line units don't pass dhcp broadcast
traffic.
This also seems to be why now and again my iPhone will stubbornly not
browse
to Internet sites.
Sonos from my macs has always been perfect including control from light
waverf switches through indigo. I suspect because the macs have static ip
reservations.
I'm somewhat reliant on my power line units so as a potential workaround
I've now made sure all the iPhones have got static ip reservations in the
hope that might work. So far so good but thought I'd post here in case
a)anyone else was having the issue and b) in case anyone knows a bit more
and cares to comment.
Cheers all
Noel
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<div class=WordSection1><p class=MsoNormal><a
name="_MailEndCompose"><span
style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Good
information Noel – thanks
!!<o:p></o:p></span></a></p><div><p
class=MsoNormal><span
style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p></div><p
class=MsoNormal><span
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0cm'><p class=MsoNormal><b><span
style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span
style='font-size:11.0pt;font-family:"Calibri",sans-serif'>
ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx]
<br><b>Sent:</b> 25 June 2016
08:00<br><b>To:</b>
ukha_d@xxxxxxx<br><b>Subject:</b> [ukha_d] Power line
Ethernet stopping iPhone Sonos app
working<o:p></o:p></span></p></div></div><p
class=MsoNormal><o:p>&nbs
p;</o:p></p><p
class=MsoNormal><br><br><br><o:p></o:p></p><div><p
class=MsoNormal>Morning
all,<o:p></o:p></p><div><p
class=MsoNormal><o:p> </o:p></p></div><div><p
class=MsoNormal>Fantastic Sonos support experience yesterday even if it
did dent my man
pride!<o:p></o:p></p></div><div><p
class=MsoNormal><o:p> </o:p></p></div><div><p
class=MsoNormal>Ever since getting Sonos the iPhone and iPad apps in the
house unreliably connect to them. Just says searching then talks me through
pressing the two buttons on the Sonos unit to
re-link.<o:p></o:p></p></div><div><p
class=MsoNormal><o:p> </o:p></p></div><div><p
class=MsoNormal>That was fine albeit annoying until latest app update
that changed that process and now encou
rages you to call
them.<o:p></o:p></p></div><div><p
class=MsoNormal><o:p> </o:p></p></div><div><p
class=MsoNormal>Called up and spoke to Peter, he realised I wasn't your
average low tech home user and talked me through some pings
etc.<o:p></o:p></p></div><di
v><p
class=MsoNormal><o:p> </o:p></p></div><div><p
class=MsoNormal>Turns out that pings from my Mac to my iPhone were
taking between 200 and
500ms.<o:p></o:p></p></div><div><p
class=MsoNormal><o:p> </o:p></p></div><div><p
class=MsoNormal>Talked through what devices I had and as soon as I said
power line Ethernet he said there's your problem. This is the point that I
was thinking yeah yeah
whatever! <o:p></o:p></p></div><div><p
class=MsoNormal><o:p> </o:p></p></div><div><p
class=MsoNormal>So he got me to go round the house and then them all off
and repeat the ping
tests.<o:p></o:p></p></div><div><p
class=MsoNormal><o:p> </o:p></p></div><div><p
class=MsoNormal>Immediately it was down to 0.1ms consistently. La
unching the Sonos app worked first time very
quickly.<o:p></o:p></p></div><div><p
class=MsoNormal><o:p> </o:p></p></div><div><p
class=MsoNormal>His explanation is that the power line units cause
routing issues. Some googling seems to imply that the po
wer line units don't pass dhcp broadcast
traffic.<o:p></o:p></p></div><div><p
class=MsoNormal><o:p> </o:p></p></div><div><p
class=MsoNormal>This also seems to be why now and again my iPhone will
stubbornly not browse to Internet
sites.<o:p></o:p></p></div><div><p
class=MsoNormal><o:p> </o:p></p></div><div><p
class=MsoNormal>Sonos from my macs has always been perfect including
control from light waverf switches through indigo. I suspect because the
macs have static ip
reservations.<o:p></o:p></p></div><div><p
class=MsoNormal><o:p> </o:p></p></div><div><p
class=MsoNormal>I'm somewhat reliant on my power line units so as a
potential workaround I've now made sure all the iPhones have got static ip
reservations in the hope that might work. So far so good but thought I'd
pos
t here in case a)anyone else was having the issue and b) in case anyone
knows a bit more and cares to
comment.<o:p></o:p></p></div><div><p
class=MsoNormal><o:p> </o:p></p></div><div><p
class=MsoNorm
al>Cheers
all<o:p></o:p></p></div><div><p
class=MsoNormal>Noel <o:p></o:p></p></div><div><p
class=MsoNormal
style='margin-bottom:12.0pt'><o:p> </o:p></p></div></div><p
class=MsoNormal><br><br><br><o:p></o:p></p><div><p
class=MsoNormal><span
style='color:white'><o:p></o:p></span></p></div></div>
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