Re: OT : Non-EU drives from scan.co.uk - acceptable ?

[Rob Iles <rob.iles@xxxxxxxxx>]

Personally, I wouldn't consider them acceptable.

I can imagine it being hugely time consuming 2 years in the future, trying
to get scan to replace drives at their expense - they'll point you at the
manufacturer, who will quite rightly point out they are "Out Of
Region" and
not covered.

They're not "as advertised" - they don't have a manufacturers
warranty,
contrary to the statement on their website.

I'd send them back - if it's quick enough, do it under distance selling
regulations, otherwise, return them as "Product not as
advertised" -
requesting a replacement that DOES have a usable manufacturers warranty in
the UK, or a refund.

By all means, contact scan by phone / email first - - I've found their
support to be a little hit and miss - - you either get a knowledgeable,
helpful person, or someone who is clearly trying to follow a script.  If
you
are returning them, make sure you get an RMA first - else they wont accept
them (I know you know) :s

That's my take on it.

R.

On 25 August 2010 17:01, Gareth Cook <g@xxxxxxx> wrote:

>
>
> I've ordered some drives - and 2 out of 3 come up as "Out Of
Region" and
> with no warranty on Western Digital's support site. The third is fine
and
> has a 3 year warranty
>
> I've not opened the anti-static seals neither.
>
> Regardless of where scan.co.uk got them from, I don't feel comfortable
> accepting these drives. Relying on scan for a 3 year warranty, when
their
> site says a 3 year manufacturer warranty , seems a little off. Would
these
> goods be considered unacceptable goods ?
>
> ta
>
> Unless stated otherwise above:
> IBM United Kingdom Limited - Registered in England and Wales with
number
> 741598.
> Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6
3AU
>
> [Non-text portions of this message have been removed]
>
>
>



--
Rob Iles

Harmony - www.domialifestyle.com
Twitter: http://twitter.com/Rob_Iles


[Non-text portions of this message have been removed]



------------------------------------

<*> Join the Automated Home Forums
http://www.automatedhome.co.uk/vbulletin/