Re: [OT] Virgin Media Cable BB install

["domdevitto" <dom@xxxxxxxxxxx>]

>>  It seems that there is an IP conflict  between the new Netgear
cable router and the VM STB.  I don't know how these systems hang together
- does the VM STB have the gateway IP and the cable router points to this
or does the cable router act as the gateway./  The Netgear router has some
smart setup feature - would it be likely that this would get all the infor
from teh STB or would some manual stuff be require.
> > TBH if someone could let me lknow the internal IP address of
their STB and router I could probably figure it out.  The annoying thing is
I was passing on Friday evening and was told it wasn't convenient for me to
drop by to fit it - now I'm stuck trying to sort it from 150 miles away.
> >
>
> The VM cable modems can get a bit finickity about the MAC address of
> what's connected to them changing. You might find that if the new
router
> is left connected for 20 minutes or so, it'll all start working.
>
> Alternatively, find the MAC address of whatever was connected to the
> modem before, and get the netgear router to replicate that MAC address
> (ie change the MAC address presented to the cable modem)...
>

Ok, some confusion here.  If it's a STB (not a stand-alone cable modem),
they will need to register the new mac address with VM.  Can't remember if
all sites get redirect to registration site, or if you need to browse - VM
site will say no doubt.
To register you'll also need the customer PIN, assuming they've forgotten,
it'll be a contact centre call....

If it's a CM, you just need to power cycle the CM - they are configured to
only bridge one mac address onto the network.

...if it's annoying you, get them to sign up for Digital Home Support, the
new service from VM than aims (sorta) to save us techies a few evenings
round friends/relatives :-)

Dom



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