RE: Broadband ADSL Help

["Neil Ball" <neilball@xxxxxxxxxxxxxxx>]

Can you check the internet connection status in your router - signal
to nose
ration (SNR) and Line Attenuation and upload/download speeds when you are
having problems? If necessary you could try taking some screen grabs so
that
you have some evidence to prove the ADSL connection is at fault in an
attempt to get the pas the customer services reps who don't know what they
are talking about.



Neil B.



_____

From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf Of
Mark Golledge
Sent: 04 February 2008 19:40
To: ukha_d@xxxxxxx
Subject: [ukha_d] Broadband ADSL Help



Hi everyone,

I've been having some problems with my broadband recently. About 6 months
ago we moved across to Vodafone at Home from BT for broadband and home
phone.

Al has been fine except over the last few months I've come across more and
more times where my internet connection seems to be dropping occasionally.

Happened for quite a bit on Saturday to such an extent that I couldn't get
on the internet at all.

Am using a Router (Netgear DG834G) connected via microfilter to the phone
line.

No problems with wireless at all, that stays fine. It is the ADSL light on
the router which keeps dropping and then re-connecting.

Have checked with Vodafone and they said it was the wireless but advised
them it can't be because the wireles is still connected. No recognisable
problem with phone line.

Any ideas?

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