Re: Re Who has got teh worst 1Mb BT line stats

[Neil Fuller <neil@xxxxxxxxxxxxxxxxx>]

Neil

Whenever I have a problem with BT, I speak with  their quality solutions
department. Apparently, it's the department that BT uses internally to
resolve difficult problems.

The number used to be 0800 679905 but that seems to go through to the
usual muppets now!

Try speaking with customer services (if you can get through) and ask for
the number for "Quality Solutions".

If you do track them down, please post the number back.

HTH

Regards

Neil

Neil Ball wrote:

>I've only got 512k because Eclipse cannot get BT to regrade my line. My
>Vigor reports SNR of 23 and attenuation of 58, but BT simply refuse to
budge
>even though their own specs state 20dB & 60 attenuation as the max
specs for
>1Meg. I've stated that I am happy to be charged if the regrade proves
>unsuccessful but that has also made no difference. If anyone has had
success
>getting BT to do a manual regrade I'd be happy for any tips on which
>department to try and speak to.
>
>
>
>I would reckon your SNR is too low at just 10dB, this always drops as
line
>speed increases and I've heard from colleagues that any less then 7 or
8 dB
>is too low for stable operation.
>
>
>
>  _____
>
>From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf Of
>Tim Fletcher
>Sent: 21 September 2005 11:07
>To: ukha_d@xxxxxxx
>Subject: Re [ukha_d] Who has got teh worst 1Mb BT line stats
>
>
>
>My attempts to get my 512ADSL line regraded to 1Mb are falling  on
stony
>ground and I wondered how far I was off the mark.
>
>My Vigor (God Bless it) reports my line stats at 10dB SNR Margin and a
Loop
>Attn of 65 - It is totally stable at this, but 1Meg would
>be nice - how close am I.  Does anyone with a 1Meg line get number
close to
>this?
>
>TIA
>
>Tim.
>
>
>
>
>
>
>
>
>  _____
>
>YAHOO! GROUPS LINKS
>
>
>
>*	 Visit your group "ukha_d <http://groups.yahoo.com/group/ukha_d>
"
>on the web.
>
>*	 To unsubscribe from this group, send an email to:
> ukha_d-unsubscribe@xxxxxxx
><mailto:ukha_d-unsubscribe@xxxxxxx?subject=Unsubscribe>
>
>*	 Your use of Yahoo! Groups is subject to the Yahoo!
><http://docs.yahoo.com/info/terms/>
 Terms of Service.
>
>
>
>  _____
>
>
>
>[Non-text portions of this message have been removed]
>
>
>
>
>
>Yahoo! Groups Links
>
>
>
>
>
>
>
>