Re: Re[2]: distance selling directive

["John Andrews" <groups@xxxxxxxxxxxxxxxx>]

Stephen

Did you not have the make and model of the CD player?

So you could go to the manufacturers site and download the manual before
purchase? Or tap in the make / model into google and see reviews. The only
time, I have ever returned anything is due to damaged / faulty goods - the
internet allows a buyer to get informed before buying!


----- Original Message -----
From: "Stephen" <yahoo@xxxxxxx>
To: "Steve_Cuthbertson" <ukha_d@xxxxxxx>
Sent: Friday, July 09, 2004 9:28 PM
Subject: Re[2]: [ukha_d] distance selling directive


> S> If you (anyone reading this) had used the distance selling
directive to
> S> return goods, would you be happy further down the line in a
different
> S> transaction, probably with a different company, to receive goods
that
had
> S> previously been returned?
> S> If not, why not?
>
> Since I started the thread, let me say that it is very difficult to
> make a purchase based on a few lines of description and a thumb nail
picture
> on a web site. When (in this case) the cd player arrived, it did not
> have all the features I wanted, so I am sending it back. It is unused
> and in mint condition and in original packing, so if someone else
> later buys it, they will have a mint condition brand new, unused,
item. I
don't
> see how this is any different to me picking up a box of Persil in
> Sainsburys, chnaging my mind and putting it back on the shelf for
> someone else to pick up and buy. I am very grateful that such
> legislation exists to make mail order shopping easier.
>
> I agree that if the websites of (1) the manufacturer, and (2) the
retailer
had
> been better and if I had been able to find a decent review, perhaps I
would not
> have needed to buy the item to find it was not suitable in the first
> place. This would be preferable for everyone involved because there
> would not be the hassle of them sending me an unwanted machine, nor me
> having to send it back.
>
> Of course, if I buy something at 1st hand prices, I expect it to be in
> 1st hand condition. If I wanted a 2nd hand something I would go to an
> auction site and get the item at a lower price. SO if someone
> scratched the item or used it in such a way as to wear it out (e.g.
> screen burn?) yes I would be unhappy that I was note getting
> everything I paid for, but since AIUI the regulations require return
> within 7 days, I doubt this is time to wreck the item, but is
> sufficient time to ake an informed decision on the suitability of the
> item and its fitness for purpose.
>
>
>
>
>
>
>
> Yahoo! Groups Links
>
>
>
>