Re: Cancellation of Home Highway question

["Dean Smith" <ukha@xxxxxxx>]

Only in relation to people moving to analogue for broadband with about
50:5=
0
being successful at getting BT to drop it.

When I moved last year, I just left the HH line in situ. (I was past the
1s=
t
year contract). I have no idea if the new people had to pay to get it put
back to analogue - but I'd expect they had more negotiating power (being
"new" customers) than I did.

The thing that did annoy me was my vendor cancelled the phone 2 weeks
befor=
e
I moved in my new house, thus ensuring I incurred a reconnection fee. I
the=
n
had a cancellation fee for tha analogue contract when I upgarded to HH 3
weeks later. I got some of the charges dropped but not all of them :(

Dean


----- Original Message -----=20
From: "Shmern" <shmern@xxxxxxx>
To: <ukha_d@xxxxxxx>
Sent: Wednesday, September 03, 2003 2:42 PM
Subject: [ukha_d] Cancellation of Home Highway question


> Hi,
>
> Im currently selling my house, with a view to moving to an are which
is
> covered by a different exchange, so far with the viewers I had
explained
the
> benefits of HomeHighway, and unfortunately the costs, all of the
viewers
> were not interested in HomeHighway. Therefore to save any confusion
and t=
o
> allow the viewers to install Broadband if they like I wanted to cancel
my
> HomeHighway installation and drop back to a single Analogue line.
>
> I've been a user of  HomeHighway since it was available (years ago) so
there
> are no problems with minimum contract periods, however I have just
been
> informed it will cost me =A350 to drop back to a standard Analogue
line,
which
> I find absolutely ridiculous considering I've been paying approx =A375
pe=
r
> quarter for years for line rental plus calls for HomeHighway. I think
the=
y
> have had their bite out of me. I do not remember anything from the
original
> T+C that mentioned a cancelation fee outside the contract period !
>
> Has anyone else here come across this ?
>
> Thanks
>
> Darren
>
>
>
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>
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