Re: OT: Advice on Western Digital warranty - resolved

[Bruno Prior <bruno@xxxxxxx>]

There was some discussion about CCL customer service a little while ago, so
I thought it would be fair to let people know when they get things right.
Just after I replied to Des, I got a phone call from Ryan at CCL, who had
already worked pretty hard to find a solution. His manager had just
approved
for them to send me 4 Maxtor 120Gb disks to replace the WDs. This is above
and beyond what they had to do, so I'm impressed.

Cheers,

Bruno


Des Gibbons wrote:
> Some saga there Bruno.
>
> Using IDE raid is a subject I'm sure you don't want me to go on about,
so...
>
>
> I assume the disks work fine as single drives?
>
> If so, your best option might be to sell the drives individually, and
> replace with another set of drives from a different
range/manufacturer.
>
> It will cost you money, but not a huge amount.
>
> You are stuck between a rock and a hard place I am afraid. Have you
spoken
> to WD support about the issues you are having? They might be able to
come up
> with a solution you are happy with?
>
> Cheers, Des.
>
>
>>-----Original Message-----
>>From: Bruno Prior [mailto:bruno@xxxxxxx]
>>
>>Sorry for the OT post, but I have seen some pretty useful
>>discussions about
>>consumer rights on here before, so hoped people might be able to
help me.
>>
>>I bought 4 Western Digital 120Gb hard disks from CCL last
>>October.
>>
>
>
>
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