RE: OT Good solicitor

["Hawes,Timothy Edward (GEG)" <haweste@xxxxxxx>]

A further option . . .

Did you pay by credit card ? Call your card issuers customer service
centre
and explain details to them, they may investigate on your behalf. Also,
the
forms for the small claims court may be available on-line. Someone with
"Kodak" experience may be able to comment / provide URL.

HTH,

Tim H.

-----Original Message-----
From: Mark Harrison

Tim makes a good suggestion.

Two further alternatives, which might save you the cost of registering
the
forms with the court is as follows:

1:
- Go to the court
- Get blank forms
- Fill them in
- Photocopy them
- Send the COPIES to the firm with a covering letter saying that unless
you
receive a full refund in the next seven days, you will lodge these with
the
court.
- If you don't hear from them seven days later, lodge them....

2: See if your LOCAL BBC radio station has a consumer affairs
programme.
Give them details, and they may investigate on your behalf. Certainly,
most
firms respond well to the "Hello - this is the Consumer Affairs
department
of BBC radio XXX - we're going to air details of YYY, but wanted to give
you
the opportunity to respond first" ;-)

M.


-----Original Message-----
From: Timothy Morris 

Rather than go to the expense of a solicitor (it will likely cost you
more
than the value of the bed), go to a legal stationer, and get the
relevant
forms for application to the small claims court. 

Lodge them, and the firm is obliged to respond.

Tim.

-----Original Message-----
From: Amar Nagi

Can anyone recommend a good solicitor for consumer related disputes.
I bought a bed and mattress and they are both poor quality even though
They have replaced like 5 times. I want a refund and the company is not
Responding. 


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