Re: Pronto - got mine - help

[Alan Shields <alan@xxxxxxx>]

I think this was some time early last year. Cant remember the number but I
seem to recall Mike Huggins advised me to contact Philips head office in
the uk, from there I asked for the tapes and accessories department. 

I wasn't exactly hoping for much, I would have been pleased just to be
offered a replacement display, when I spoke to the lady I was told they
hadn't really decided what the policy was for repairs yet, even when I told
her I had a US model and it was easily over a year old anyway she still
told me to send it in.

I was almost shocked when they replaced it, don't know whether they still
do this bit it's got to be worth a try though.

Alan Shields
alan@xxxxxxx

On Thursday, February 28, 2002, at 04:46  pm, BUTLER, Tony, FM wrote:

> Doh!  I
> _really_ don't wanna hear things like that
> now!!!!
> Do you have a number
> for them?  I still have the US one (sentimental value) so could have one
> upstairs & one downstairs.....
>  
> How long ago was
> this?  They might have changed their policy by now......
> :?
>  
> cheers,
>  
>  
> Tony
>
> -----Original Message-----
> From: Alan Shields [mailto:alan@xxxxxxx]
> Sent: 28 February 2002 16:41
> To: ukha_d@xxxxxxx
> Subject: Re: [ukha_d] Pronto - got mine - help
>
> When I dropped my US model I phoned philips uk to ask if they could
> supply spares or repair it.
>
>
> surprisingly not only did they offer to look at it FOC, they actually
> replaced it with a brand new uk model.
>
>
> Alan Shields
>
> alan@xxxxxxx
>
> On Thursday, February 28, 2002, at 09:52 am, BUTLER, Tony, FM wrote:
>
>
> > Arm of the sofa is dangerous though.
> Whilst *I* have the spacial
>
> > awareness to know it's there and have
> never knocked it over. It's
>
> > been clouted a few times by unaware
> friends. That's a problem.
>
>
> Yup.  Mine has been knocked to the ground
> countless times by SWMBO, kids, me
>
> after a few beers
> etc.
>
> And it survived every single one - apart
> from the last :(
>
> Screen cracked & only replacements
> were ones which may/may not work with my
>
> model & would have cost about 80 quid
> from the states.
>
>
> So..... I had to buy a UK model from
> Richer Sounds for 150 quid - rather
>
> that than chance the 80 quid and end up
> with a dud.
>
> I _swear_ it's not as sensitive as my
> original US model :-(
>
>
> > What do you do if one of them knocks it
> over, it falls 2 feet to the
>
> > ground and breaks ... accidental damage
> on the house insurance
>
> > then I guess?
>
>
> Yeah, except had just claimed accidental
> damage to my LD player, which was
>
> subsequently replaced with a decent DVD
> player to replace my Panny A110.
>
> Thought it might look a bit dodgy with 2
> claims so close together :-}
>
>
> Tony
>
>
>
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