Fw: Re: A Public Apology

["Gareth Cook/UK/IBM" <gcook@xxxxxxx>]

Would have been nice - except Lars decided that shipping charges
weren't
enough and we were 13 units short. Hence no spare units (actually, not
enough units)

G.
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----- Forwarded by Gareth Cook/UK/IBM on 30/05/2002 13:57 -----
                                                                                                                              
      
Discussion      
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 Subject:                                                                                             
   "BUTLER, Tony, FM"  
.                                                                                                    
<tony.butler@xxxxxxx>             
RE: [ukha_d] Re: A Public
Apology                                                       
      Today 13:02     
             
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Good God Gareth (alliteration there IIRC!) that would surely have meant
you
made a profit then!!

Did PS agree (back when they seemed trustworth) that any warranty
issues
would be sorted out directly with him and not through you?
Mind you, he's as much an amateur as the rest of us, so I guess what he
said is irrelevant as it's unlikely to be based on law.....

Tony
-----Original Message-----
From: Gareth Cook/UK/IBM [mailto:gcook@xxxxxxx]
Sent: 30 May 2002 12:09
To: ukha_d@xxxxxxx
Subject: Fw: [ukha_d] Re: A Public Apology


In this case, the 1 or 2 weeks was to be covered by spare units we
should
have had, which ould then have been offerred to the group.

It didn't quite to plan tho :-) I had some battery issues to sort out,
which I used from the 11 dodgy units. Luckily, no one sent a whole unit
back.

G.
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----- Forwarded by Gareth Cook/UK/IBM on 30/05/2002 12:16 -----
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Discussion            
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Main
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          BUTLER, Tony,
FM          
Subject:                          
      
<tony.butler@xxxxxxx>       
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Today
12:10           
             
RE: [ukha_d] Re: A    
                                   
             
Public Apology        
                                   
             
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Depends on what you mean by 'unsatisfactory' :D

But seriously though, whether a bulk buy is for profit or not, the same
issues will appiy - ie:
Will the supplier deal with the end users, or just the man in the
middle
who placed the order, has been invoiced for the order, and has paid for
the order?

Whilst Gareth said 1 or 2 weeks (i think) for DoA fujitsus back to him,
then 60(?) days with PS, I don't know if PS could turn around around
and
refuse to deal with you on the basis that they sold to Gareth and not
to
you.

Okay, so PS is a crap example, but you see what I mean - warranty etc
issues are independent of making a profit - don't confuse the two!


Tony
-----Original Message-----
From: Mark Harrison [mailto:Mark.Harrison@xxxxxxx]
Sent: 30 May 2002 11:55
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] Re: A Public Apology

"You don't after all, ask Tesco how much they paid for their baby
wipes
when they are doing a two
for one deal - and you can always go to Sainsbury anyway if you're not
happy with Tesco."

I do, however, except Tesco to replace AT THEIR EXPENSE, and WITHOUT
DELAY, any product I buy from them that is unsatisfactory.

-----Original Message-----
From: BUTLER, Tony, FM [mailto:tony.butler@xxxxxxx]
Sent: Thu 30/05/2002 11:39
To: 'ukha_d@xxxxxxx'
Cc:
Subject: RE: [ukha_d] Re: A Public Apology


> Not needed, dad to be, I bet you are on edge, Best Post of the Day

I was pleasantly surprised to see an apology as I assumed it was a bit
'heat
of the moment'.

Being a soon-to-be dad can be very stressful indeed - just be glad it's
not
twins like I got :)

> Gidelines are good, its lets all know that the deal is fair. We
must
> also understand that to people who make a living selling HA
> equipment and support his list and its members,  that we should
not
> be stealing buisness, so far that has not happened.

Indeed.  I spoke to Li about this because I pointed him towards
the
european
distributors of the Audiotron, and here they were trying to do a deal
with
me.  He seemed happy enough that I wasn't trying to steal any
(potential
future) business from him.

> My additions to any guidelines are:-
>
> If there is to be a profit/contingency then its needs to be made
> clear
>
> We should have a indication on the level of this
>
> At the outset we need to know who is taking any risk.

I still think that profit or otherwise should be irrelevant because
people
will (as seems to have happened here) resent the fact that someone is
making
money when someone else didn't.
A fair deal is where everyone benefits to some degree.  You don't
after
all,
ask Tesco how much they paid for their baby wipes when they are doing a
two
for one deal - and you can always go to Sainsbury anyway if you're not
happy
with Tesco.

I agree about the risk element.  This is why for example I said there
is
no
warranty with the US audiotrons, so there is risk there of wasting your
money.  Equally, I was taking the risk of blowing up the device if I
did a
conversion on it.


Tony


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