ok just rang ntl
i rang their sales 0800 number instead of the existing customer
number
you will not beleive this i got through in 1 ring.
i am in shock
they are looking to install on tuesday
but will call me in 30mins to confirm
i have the sales persons name and number just
in case they decide not ring
-----Original Message-----
From: Andy Laurence
[mailto:andy@xxxxxxx]
Sent: Thu 20/06/2002 16:43
To: ukha_d@xxxxxxx
Cc:
Subject: RE:
[ukha_d] ot Pathetic Service BT
> > I don't call them if the Internet is down.
You can soon tell
> > if it's a
> > network
problem.
If it's a network problem, it's highly unlikely that
>
> But
how
can you tell if the 'internet' is down or if it's just a problem
>
with your connection/mac address that they registered incorrectly
(again)
> etc?
Well, if it just suddenly goes off, it's likely
to be a network problem.
If you call customer services, they have a
message telling you if
there's problems in certain areas.
>
What's your secret then? What time of day do you call?
Various
times,
but weekday mornings are generally good.
> I only ever
get
>
through if it's a billing issue and all the Accts ppl have gone
home
>
already.
> If it's a technical issue, I _may_ get through during the
day (after
> 15-45min wait) when they will want me to follow thier
dumb instructions by
> rote ('have you rebooted the machine sir, can
you access a dos prompt sir'
> etc when I'm trying to tell them the
cable modem is totally dead (no lights
> at all) and can they please
come have a look at it/replace it) and I'm not
> near the kit anyway
coz I'm in work. Get home and try and no chance of
> getting
through at all :(
Yeah, the stuff they make you go through is
tedious, but if you're lucky
you'll get a droid with some clue.
You
can then speak technobabble to
him, and tell him what's wrong so he can
fix it.
> I did actually send them an email one day (being
frustrated waiting) about
> really crap web responses and after about
a week they got back and asked me
> to do an ip release/renew -
great,
thanks guys!
I must be so incredibly lucky with them!
>
Sorry - this is turning into too much of a rant. Basically, you are
lucky
> with TW, I am not - no need to defend/attack them
further.
OK.
> > didn't take long. Maybe
that's where my luck is going, 'cause I am
> > never lucky in
anything else. If only I could channel the luck I'm
> >
wasting on Telewest to the lottery .... ;-)
>
> Certainly
sounds
like it mate :)
:-)
Andy
--
Building a community
network
for Bristol
http://consume.cyberprog.net
4x4
in town - bog brush for your teeth
NB: Alternate E-Mail - andylaurence
at
yahoo dot co dot uk
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