RE: ot Pathetic Service BT

["Amar Nagi" <amar@xxxxxxx>]

ok just rang ntl
i rang their sales 0800 number instead of the existing customer number
you will not beleive this i got through in 1 ring.
i am in shock
they are looking to install on tuesday
but will call me in 30mins to confirm
i have the sales persons name and number just
in case they decide not ring

      -----Original Message----- 
      From: Andy Laurence [mailto:andy@xxxxxxx]
      Sent: Thu 20/06/2002 16:43 
      To: ukha_d@xxxxxxx 
      Cc: 
      Subject: RE: [ukha_d] ot Pathetic Service
BT
      
      

      > > I don't call them if the Internet
is down.  You can soon tell
      > > if it's a
      > > network problem.  If it's a
network problem, it's highly unlikely that
      >
      > But how can you tell if the 'internet'
is down or if it's just a problem
      > with your connection/mac address that
they registered incorrectly (again)
      > etc?
      
      Well, if it just suddenly goes off, it's
likely to be a network problem.
      If you call customer services, they have a
message telling you if
      there's problems in certain areas.
      
      > What's your secret then? What time of
day do you call?
      
      Various times, but weekday mornings are
generally good.
      
      > I only ever get
      > through if it's a billing issue and all
the Accts ppl have gone home
      > already.
      > If it's a technical issue, I _may_ get
through during the day (after
      > 15-45min wait) when they will want me
to follow thier dumb instructions by
      > rote ('have you rebooted the machine
sir, can you access a dos prompt sir'
      > etc when I'm trying to tell them the
cable modem is totally dead (no lights
      > at all) and can they please come have a
look at it/replace it) and I'm not
      > near the kit anyway coz I'm in
work.  Get home and try and no chance of
      > getting through at all :(
      
      Yeah, the stuff they make you go through is
tedious, but if you're lucky
      you'll get a droid with some clue.  You
can then speak technobabble to
      him, and tell him what's wrong so he can fix
it.
      
      > I did actually send them an email one
day (being frustrated waiting) about
      > really crap web responses and after
about a week they got back and asked me
      > to do an ip release/renew - great,
thanks guys!
      
      I must be so incredibly lucky with them!
      
      > Sorry - this is turning into too much
of a rant.  Basically, you are lucky
      > with TW, I am not - no need to
defend/attack them further. 
      
      OK.
      
      > > didn't take long.  Maybe
that's where my luck is going, 'cause I am
      > > never lucky in anything
else.  If only I could channel the luck I'm
      > > wasting on Telewest to the lottery
.... ;-)
      >
      > Certainly sounds like it mate :)
      
      :-)
      
      Andy
      --
      Building a community network for Bristol
      http://consume.cyberprog.net
      4x4 in town - bog brush for your teeth
      NB: Alternate E-Mail - andylaurence at yahoo
dot co dot uk
      
      
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