The UK Home Automation Archive

Archive Home
Group Home
Search Archive


Advanced Search

The UKHA-ARCHIVE IS CEASING OPERATIONS 31 DEC 2024


[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

RE: ot Pathetic Service BT


  • To: <ukha_d@xxxxxxx>
  • Subject: RE: ot Pathetic Service BT
  • From: "Amar Nagi" <amar@xxxxxxx>
  • Date: Thu, 20 Jun 2002 16:59:43 +0100
  • Mailing-list: list ukha_d@xxxxxxx; contact ukha_d-owner@xxxxxxx
  • Reply-to: ukha_d@xxxxxxx

ok just rang ntl
i rang their sales 0800 number instead of the existing customer number
you will not beleive this i got through in 1 ring.
i am in shock
they are looking to install on tuesday
but will call me in 30mins to confirm
i have the sales persons name and number just
in case they decide not ring

      -----Original Message-----
      From: Andy Laurence [mailto:andy@xxxxxxx]
      Sent: Thu 20/06/2002 16:43
      To: ukha_d@xxxxxxx
      Cc:
      Subject: RE: [ukha_d] ot Pathetic Service BT
     
     

      > > I don't call them if the Internet is down.  You can soon tell
      > > if it's a
      > > network problem.  If it's a network problem, it's highly unlikely that
      >
      > But how can you tell if the 'internet' is down or if it's just a problem
      > with your connection/mac address that they registered incorrectly (again)
      > etc?
     
      Well, if it just suddenly goes off, it's likely to be a network problem.
      If you call customer services, they have a message telling you if
      there's problems in certain areas.
     
      > What's your secret then? What time of day do you call?
     
      Various times, but weekday mornings are generally good.
     
      > I only ever get
      > through if it's a billing issue and all the Accts ppl have gone home
      > already.
      > If it's a technical issue, I _may_ get through during the day (after
      > 15-45min wait) when they will want me to follow thier dumb instructions by
      > rote ('have you rebooted the machine sir, can you access a dos prompt sir'
      > etc when I'm trying to tell them the cable modem is totally dead (no lights
      > at all) and can they please come have a look at it/replace it) and I'm not
      > near the kit anyway coz I'm in work.  Get home and try and no chance of
      > getting through at all :(
     
      Yeah, the stuff they make you go through is tedious, but if you're lucky
      you'll get a droid with some clue.  You can then speak technobabble to
      him, and tell him what's wrong so he can fix it.
     
      > I did actually send them an email one day (being frustrated waiting) about
      > really crap web responses and after about a week they got back and asked me
      > to do an ip release/renew - great, thanks guys!
     
      I must be so incredibly lucky with them!
     
      > Sorry - this is turning into too much of a rant.  Basically, you are lucky
      > with TW, I am not - no need to defend/attack them further.
     
      OK.
     
      > > didn't take long.  Maybe that's where my luck is going, 'cause I am
      > > never lucky in anything else.  If only I could channel the luck I'm
      > > wasting on Telewest to the lottery .... ;-)
      >
      > Certainly sounds like it mate :)
     
      :-)
     
      Andy
      --
      Building a community network for Bristol
      http://consume.cyberprog.net
      4x4 in town - bog brush for your teeth
      NB: Alternate E-Mail - andylaurence at yahoo dot co dot uk
     
     
      ------------------------ Yahoo! Groups Sponsor ---------------------~-->
      Free $5 Love Reading
      Risk Free!
      http://us.click.yahoo.com/3PCXaC/PfREAA/Ey.GAA/IBOolB/TM
      ---------------------------------------------------------------------~->
     
      For more information: http://www.automatedhome.co.uk
      Post message: ukha_d@xxxxxxx       Subscribe:  ukha_d-subscribe@xxxxxxx       Unsubscribe:  ukha_d-unsubscribe@xxxxxxx       List owner:  ukha_d-owner@xxxxxxx      
      Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
     
     
     
     
     


For more information: http://www.automatedhome.co.uk
Post message: ukha_d@xxxxxxx
Subscribe:  ukha_d-subscribe@xxxxxxx
Unsubscribe:  ukha_d-unsubscribe@xxxxxxx
List owner:  ukha_d-owner@xxxxxxx

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.

<<winmail.dat>>


Home | Main Index | Thread Index

Comments to the Webmaster are always welcomed, please use this contact form . Note that as this site is a mailing list archive, the Webmaster has no control over the contents of the messages. Comments about message content should be directed to the relevant mailing list.