RE: ot Pathetic Service BT

["Amar Nagi" <amar@xxxxxxx>]

i will give ntl a try 

anyone got a number for them so i can make the order
without being on hold for 3 hours !? :-)


      -----Original Message----- 
      From: M McAree
[mailto:michael.mcaree@xxxxxxx] 
      Sent: Thu 20/06/2002 14:34 
      To: ukha_d@xxxxxxx 
      Cc: 
      Subject: RE: [ukha_d] ot Pathetic Service
BT
      
      

      I have also have super service (both from CS
and from installation
      staff) from NTL. I hada terrible picture
from NTL for the month of May
      after my box died. I had four visits and a
complete reinstall before a
      senior network engineer resolved the
problem. 'Four visits!' you may cry
      but they were super and did exactly what I
would have done. Replace all
      the parts of the system starting with the
most likely to fail first. I
      had 2 new boxes and both failed to a degree
after a week. The senior
      tech installed a new box and propped it up
on two video tapes (never
      going to be used since I got TiVo!) to let
the air flow. He said the
      boxes run hot and can cope after a while
hence 2 previous boxes failing
      after a week or so. Everything has worked
fine since and I have got free
      Cable Modem for a month! In my previous
house BT had drilled a hole
      through the wooden window frame and
installed the BT master on the
      window sill (for the previous owner). They
wanted a £100 callout and £50
      per hour to fix it, I told then to piss off.
I then called it in as a
      fault (noise on the line) and Engineer came
out and said it was not a
      fault, goodbye. All while the Double glazing
guy had the window out of
      the hole!!! I had to fix it all up myself!
Customer service does not
      exist in some places.
      
      Michael
      
      > -----Original Message-----
      > From: Andy Laurence
[mailto:andy@xxxxxxx]
      > Sent: 20 June 2002 14:16
      > To: ukha_d@xxxxxxx
      > Subject: RE: [ukha_d] ot Pathetic
Service BT
      >
      >
      > > Depends on where you are - you
could go for Telew*nk
      > (Renowned for their
      > > shite customer services) or NTHELL
(also renowned for their
      > shite customer
      > > service)  :-)
      >
      > I'm amazed so many people come up with
this statement.  I
      > still stand by
      > the fact that Telewest has given me
sterling service, both with their
      > products and their customer
service.
      >
      > Andy (satisied customer)
      >
      >
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