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sony vaio from foris
- To: "ukha_d" <ukha_d@xxxxxxx>
- Subject: sony vaio from foris
- From: "Robert Crawshaw" <golcarbob@xxxxxxx>
- Date: Thu, 1 Aug 2002 23:36:00 +0100
- Mailing-list: list ukha_d@xxxxxxx; contact
ukha_d-owner@xxxxxxx
- Reply-to: ukha_d@xxxxxxx
Just got this a couple of mins ago (they must be doing overtime :O)
*
1st August 2002
Statement from the Director.
*************************
I would like to address all 2,660 customers who made purchases over the
weekend at our Microcom Warehouse online store.
Please accept my sincere apologies on behalf of my company. Unfortunately,
=
a
genuine mistake was made in our last database update with incorrect
prices<=
BR>
displayed on few products in our catalogue. In particular the error fell
on=
a popular laptop brand, which should not have appeared on the site.
Other
products that are unavailable show at a price of =A30.01. The problem
has
occurred with the software program used by AmbleStreet, our in-house IT
development arm, when preparing the recent price list.
I would like to make clear and reassure all customers that made credit
card=
purchases that their accounts will NOT be debited. As we cannot
complete
their transactions all orders placed between Friday 26th and Sunday
28th
July 2002 will be cancelled.
The problem is being addressed now and I hope NOT to have a repeat of
this<=
BR>
in the future. Our shopping cart has been disabled in the meantime until
we=
can get our website back to normal. The response to our mistake has
been
overwhelming to such an extent that the 270,786 average daily hits to
our
server have outstripped our limited business resources. Our freephone
support is temporarily down and our email response system has suffered
a
blow!
The business is based on providing the best products and service possible
o=
n
the Net and it looks like we have fallen at this hurdle. I expect the
overhaul of the website to be completed shortly as we are keen to
resume
normal trading. Again I regret and apologize for the inconvenience this
has=
caused to our customers.
Kind Regards
Ian Nedd
Foris Ltd.
Hmmmm
Robert
Crawshaw =
h=
ttp://www.golcarbob.com
The internet has had no effect on my life wwwhatsoever.com
I am Dyslexia of
Borg =
Your ass will be laminated
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