OT: Here's a good one from O2

["Keyvan Rahimian" <keyvan@xxxxxxx>]

Title: Message

I travel a lot on business, and use my mobile a lot abroad.

My average bill is around £450 per month (still cheaper & easier than using hotel phones).

Here is the thing, last Dec, I took up BT cellnet on the overseas call-saver plan (or whatever they called it at the time).

My PA normally takes care of expenses and I rarely get to see my bills or expenses. Anyway, when I tried to get GPRS (a lot of hassle getting signed on to the service) I took a look at my last bill to see if GPRS had been started..

Surprise! No discount on overseas calls since Feb!!

My PA called them, they said (after a lot of waiting on the phone and being shunted about to different teams) yes they had made a mistake and when they transferred to the new system the international call saver option did not come across.

Now here is the funny part:

They claim because I get monthly bills and I did not spot their overcharging, I am only entitled to a partial refund.

The analogy is that unless you catch someone stealing from you at the time or soon after they steal >from

Sounds fair? No wonder telco's are in trouble if this is the way they treat customers.

Any comments??

KR

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