Re: Home/Business Highway foible....

["Ian Lowe" <ian@xxxxxxx>]

Okay, official line is now that this is not a normal condition..

It seems I have undertaken a conversion from HH to BH, and lost my phone
service for three dyas because some idiot on the home highway helpdesk was
happy to make this crap up in order to get rid of me, rather than have to
find out what was (and is) actually wrong with my line.

I can't stress how disgusted I am with BT right now, although, it has to be
said, that this is always my experience of dealing with them.. *sigh*

Ian.

----- Original Message -----
From: "Keith Doxey" <ukha@xxxxxxx>
To: <ukha_d@xxxxxxx>
Sent: Monday, September 24, 2001 12:51 PM
Subject: RE: [ukha_d] Home/Business Highway foible....


> Strange,
>
> Just tried again.
>
> When I tested previously I was dialling from my second line (ie the HH
> itself).
> Just tried again dialling from the mobile and I still get engaged.
>
> Got one hell of a thunderstorm going on at the moment :-(
>
> Keith
>
> > -----Original Message-----
> > From: Ian Lowe [mailto:ian@xxxxxxx]
> > Sent: 24 September 2001 12:35
> > To: ukha_d@xxxxxxx
> > Subject: Re: [ukha_d] Home/Business Highway foible....
> >
> >
> > Hmm. My problem came to light when a customer casually remarked
that
they
> > had been calling me for a few days, and getting number
unobtainable each
> > time..
> >
> > They were calling from a standard analog landline, and I tried
> > myself from a
> > mobile.
> >
> > I correctly get an engaged tone from both numbers if I dial
"internally"
> > between lines, but dialling from outside gives one line engaged,
the
other
> > unobtainable.
> >
> > Thing is, I reported this as a possible fault, and was told by
the
HIghway
> > helpdesk that this was perfectly normal behaviour which should
have been
> > explained when I received my welcome booklet.
> >
> > If this is not the case, then I am even more pissed than before..
> >
> > Considering we still have no analog phones :(
> >
> > Ian.
> >
> > ----- Original Message -----
> > From: "Keith Doxey" <ukha@xxxxxxx>
> > To: <ukha_d@xxxxxxx>
> > Sent: Monday, September 24, 2001 11:58 AM
> > Subject: RE: [ukha_d] Home/Business Highway foible....
> >
> >
> > > Not with mine.
> > >
> > > Got 1 channel using ISDN for net,
> > > used the second channel via a TA to dial each of my 3
numbers
> > in turn and
> > > got engaged each time.
> > >
> > > Where were you making the call from ?
> > >
> > > Fixed landline, mobile , something else ?
> > >
> > > Keith
> >
> >
> >
> >
> > For more information: http://www.automatedhome.co.uk
> > Post message: ukha_d@xxxxxxx
> > Subscribe:  ukha_d-subscribe@xxxxxxx
> > Unsubscribe:  ukha_d-unsubscribe@xxxxxxx
> > List owner:  ukha_d-owner@xxxxxxx
> >
> > Your use of Yahoo! Groups is subject to
http://docs.yahoo.com/info/terms/
> >
> >
> >
>
>
>
> For more information: http://www.automatedhome.co.uk
> Post message: ukha_d@xxxxxxx
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>