RE: New BT Anytime Ad...

["Phil Harris" <phillip.harris1@xxxxxxx>]

My point is though that they are *STILL* saying on their adverts
"whenever
you want" and this is obviously not being provided to Paul and Mark...

....of course it's not a viable legal point that is going to bring BT to
its
knees but the fact that BT have changed the number that these guys dial up
on to one where they get a distinctly less reliable service (effectively
forcing them to look elsewhere and perhaps break the terms of their
agreements by switching providers) rather than terminate their agreement
which would leave them open to criticism (and possibly legal action) is the
kind of sneaky and underhanded dealing that I never thought that BT would
stoop to.

Phil

> -----Original Message-----
> From: Mark Hetherington [mailto:mark.egroups@xxxxxxx]
> Sent: 09 October 2001 22:53
> To: ukha_d@xxxxxxx
> Subject: RE: [ukha_d] New BT Anytime Ad...
>
>
> OK as promised, the link is:
>
> http://news.zdnet.co.uk/story/0,,t277-s2096061,00.html
>
> A couple relevant snippets are:
>
> "Because intermittent and ongoing problems were preventing some
customers
> from connecting to the Internet, the Authority considered that the
> advertisers' claim that their service was reliable was
> misleading," the ASA
> said.
>
> This lead to a require change in their advertising... wrt the
> Anytime issue:
>
> "The ASA rejected a second complaint that the service could not
> properly be
> described as "BTinternet Anytime".
>
> The ASA ruled that the description was acceptable because it
> differentiated
> BT's unmetered 24-hour a day service from limited or 'pay as you go'
> services. "
>
>
> "Anytime" obviously is not indicative of quality or
reliability as
> demonstrated by the ASA decision, nor do they consider it
> innapropriate. But
> going on the previous issue wrt quality and requiring a slogan change,
it
> might be worth pursuing that avenue based on the original result
> however it
> is more difficult to prove problems with "whenever you want"
than with
> "reliable".
>
> Mark.
>
>
> -----Original Message-----
> From: Phil Harris [mailto:phillip.harris1@xxxxxxx]
> Sent: 09 October 2001 21:43
> To: ukha_d@xxxxxxx
> Subject: RE: [ukha_d] New BT Anytime Ad...
>
>
> Furry muff...
>
> Phil
>
> > -----Original Message-----
> > From: Mark Hetherington [mailto:mark.egroups@xxxxxxx]
> > Sent: 09 October 2001 21:40
> > To: ukha_d@xxxxxxx
> > Subject: RE: [ukha_d] New BT Anytime Ad...
> >
> >
> > > However both Mark and Paul can document that they are unable
> to get onto
> > the
> > > internet "whenever" they want and "as often
as" they like...
> >
> > Which was part of the quality complaint that was upheld. It was a
> > consideration during the investigation. I will try and dig out
> > the URL but a
> > recent reformat means I have no history so need to
"guess" where I would
> > have been reading last week :)
> >
> > Possibly ZDNet but I will post the link when I find it.
> >
> > Mark.
> >
> >
> >
> > For more information: http://www.automatedhome.co.uk
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> >
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>
>



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