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Freephone Staus line says all is well...
Premium Rate number is permanently engaged....
I
think that says enough!
I
reported a fault with our line yesterday which was to do with Call Minder
not
signalling when we had messages (we had a dozen or so messages stacked up
since
March 30th which was the date of our ISDN install!) and when I tried to
report a
further fault with our ISDN line this morning it seems that the BT
automated
service will only allow the reporting of a single fault at a time ...
trying to
report a further fault just gets you a status on the first fault. This was
confirmed when I finally got through to a human by going into the accounts
enquiry section instead of fault reporting.
I
have
4 days out of the last 7 logged where I've been unable to get online at
some
stage and have either been turfed off with "Username and password
incorrect" or
"No answer" messages and so I think that BT are going to get a written
complaint
and a request for reduction in fee. This is just a ridiculously bad level
of
service.
Phil
no
----- Original Message -----
Sent: Sunday, April 22, 2001 9:28
AM
Subject: [ukha_d] Home
Highway...
Anyone else having problems connecting up to the
Internet through BT
Surftime and Home Highway?
I haven't been
able
to get online since about 11pm last night using ISDN but
have no
problems
using the same number with a 56k modem!
I would phone their premium
rate number or their 0800 "status line" but I
can't find
it!
Phil
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