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Re: Comfort installation problems...
I will send you one today, but I stress the need to check the existing PCB
first by following the previous
instruction because if there are any wiring faults the new PCB can follow
the same fate and that will be unproductive.
The installtion Manual does mention BT Highway in the Telephone Connections
section.
Regards
Andrew Roberts (Technical Sales Manager)
Comfort Home Controls
(New Sales Line 44(0)1244 680675)
(New Tech Line 44(0)906 3004444)
Manufacture, Distribution & Support
=============================================
Home Page: http://www.comfort.org.uk
email: andrew@xxxxxxx
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----- Original Message -----
From: paul gordon <paul_gordon@xxxxxxx>
To: <ukha_d@xxxxxxx>
Sent: 22 October 1999 11:28
Subject: [ukha_d] Re: Comfort installation problems...
> Thanks Mark - it's helpful to have it confirmed that it does indeed
work
> with highway. - I think I knew that anyway - I'm sure I remember
checking
> that point before I ordered it! - but nonetheless it's still
encouraging
to
> have it confirmed in practice.
>
> As yet, we have not tried replacing the main panel (or any of the
other
> components for that matter) - Raj did not have spare comfort kit
available
> to him - I think he's going to speak to Andrew today to try to arrange
> something...
>
>
> (Andrew, if your monitoring, please can you let Raj have a
"loaner" to
prove
> the integrity of the hardware I have - Thanks...)
>
>
> Cheers Mark,
>
> Paul.
>
>
> >From: "Mark McCall" <Mark@xxxxxxx>
> >Reply-To: ukha_d@xxxxxxx
> >To: <ukha_d@xxxxxxx>
> >Subject: [ukha_d] Re: Comfort installation problems...
> >Date: Fri, 22 Oct 1999 11:06:06 +0100
> >
> >Sorry to hear about your problems Paul!
> >
> >I can answer question 1 at least...
> >I have BT Highway too and Comfort works fine. I have Comfort
connected
> >(via
> >BT plug) into the first analogue port. Then the "Telephone
Out" on
> >Comforts
> >main panel is wired into a _Master_ socket. All the phones in the
house
> >then wire into this master socket.
> >
> >On the other point has Raj tried swapping out the main panel
incase it
has
> >a
> >fault?
> >
> >Good luck!
> >
> >M.
> >
> >
> > -----Original Message-----
> >From: paul gordon [mailto:paul_gordon@xxxxxxx]
> >Sent: 22 October 1999 10:25
> >To: ukha_d@xxxxxxx
> >Subject: [ukha_d] Comfort installation problems...
> >
> >
> >Sorry for posting to this list instead of the Comfort list - but
the
> >Comfort
> >list seems to be disabled at the moment, and I seem to see most of
the
same
> >people on both this list and that one, so hopefully I'll still be
reaching
> >out to the right people.....
> >
> >
> >A Plea for help!!
> >
> >I'm currently having a whole world of problems with my Comfort
installation
> >- or rather Raj from Optix systems is!... (Raj is the chap who was
on TV
> >the
> >other evening in the item on the news about comfort, and is the
installer
> >recommended to me by Andrew) Raj has now spent two whole days at
my
house,
> >each time until 9PM or so, and I think I've taken years off his
life!!
> >
> >Problems are as follows:
> >
> >1) No phone function whatsoever - we cannot get comfort connected
to the
> >line without breaking all internal phone function. - I have BT
Highway
> >installed, and have an NTE5 master socket and an NTE9 digital
access box.
> >All internal phones are on analogue line 1, the incoming line from
the
pole
> >goes into the NTE5, a cable then goes up to the NTE9 (the next bit
is my
> >guess...) Which I believe "splits" the incoming line
providing any
> >combination of either 2 x analogue or 2 x 64K ISDN or 1 of
each....
> >However,
> >the cable going out to the house phone sockets comes out of the
NTE5 (So
I
> >guess the line goes "up" to the NTE9, and then line A
goes back "down" to
> >the NTE5, where the cable then takes it off around the house?) We
tried
> >various combinations of connecting Comfort to the Krone punch-down
on the
> >NTE5, and plugging it in via an RJ11 (or is it 12?) to the line A
socket
on
> >the NTE9... Whenever we got to a position where Comfort could dial
out
> >(which we verified) internal phones were disconnected from the
line (no
> >dial
> >tone, do not ring on an incoming call). At no point were able to
get an
> >internal phone to sign in (but I could get my mobile to sign
in...)
> >QUESTION: Does anyone have Comfort connected to an analogue line
on a BT
> >Home highway installation?, can we verify that this is possible?,
and if
> >so,
> >how should it be connected??
> >
> >2) When disarming from night mode, (or trying to), the keypad
locks out,
> >(only buttons 4, 5, and 6 are active on the Kompad), night mode
cannot be
> >de-activated, and once the timeout period has expired, the alarm
goes
off.
> >In fact, if memory serves, I believe we experienced several
instances
where
> >the Kompad would "lock out" in this way (every button
EXCEPT 4, 5, & 6
seem
> >inoperative). Also, this is usually accompanied by endless
repetitions of
> >"Invalid code, call engineer to reset" being announced
by the Kompad....
> >
> >3) The outside door station... When the button on the outside
doorstation
> >is
> >pressed, sound that I can only describe as being akin to an early
eighties
> >space-invaders machine emanates from the internal Kompad, and
continues
to
> >do so until the sign-in code is entered.
> >
> >
> >Raj has checked, and double-checked (and in most cases
triple-checked)
all
> >the cabling to all the sensors and both the doorstation & the
Kompad, and
> >is
> >certain that everything is as it should be, he has also tried (to
no
avail)
> >installing a remote expansion panel with a secondary PSU in case
power
> >demand was causing errors. Finally, he has checked the programming
(using
> >CS-Express), and is pretty confident that all is OK there as well.
-
> >Although Raj admits he is more familliar with programming the
system via
> >the
> >Kompad....
> >He left my house last night about 20 years older than when he
arrived,
> >having finally admitted defeat, and he is not even certain that
the Panel
> >is
> >verifiably OK - He's at the point of suspecting faulty hardware...
> >
> >
> >Can anyone please offer any insights (Andrew?...) - Raj is an
experienced
> >professional installer of this system, and even he is totally
unable to
> >commssion it to a state where I have any confidence in it
whatsoever -
> >Currently it is just sitting there not being used - I cannot trust
it
> >enough
> >to arm it in either night or away mode....
> >
> >:-(((((((((((((((
> >
> >As always, any assistance much appreciated..
> >
> >Cheers all
> >
> >Paul Gordon.
> >
> >______________________________________________________
> >
> >
> >
>
>---------------------------------------------------------------------------
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> >
> >
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