RE: [OT] BTInternet Support

["Mark Harrison" <Mark.Harrison@xxxxxxx>]

Depends on the terms of the franchise that your local cable company has.
Some are OBLIGED to give it to you if you're in their area, others are
not.

Unfortunately, I've no idea how you'd check other than phoning
"whatever
Oftel are called these days", and spending a while in a queue ;-(


Mark Harrison
Head of Systems, eKingfisher

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-----Original Message-----
From: steve [mailto:steve@xxxxxxx]
Sent: 27 November 2001 17:11
To: ukha_d@xxxxxxx
Subject: Re: [ukha_d] [OT] BTInternet Support


Cable is 10m away from my door but i cant get it. Can i demand it ?

Steve

----- Original Message -----
From: Mark Harrison <mailto:Mark.Harrison@xxxxxxx>
To: ukha_d@xxxxxxx <mailto:ukha_d@xxxxxxx>
Sent: Tuesday, November 27, 2001 1:56 PM
Subject: RE: [ukha_d] [OT] BTInternet Support

> I wanted to get cable (telephones, broadband and TV) but unfortunatley
our local cable supplier would have to cross a neighbour's land
> - and he wanted thousands to do so (twat).

Erm no, he's not necessarily being a twat, but your cable company is
being naughty.

I, for example, would want several thousand to allow anyone to dig a
hole across my garden, cutting through the roots of some valuable
plants, and meaning that I could never dig down again safely ;-)

However, you should check the terms of your cable companies franchise.

Many of the franchises REQUIRE that the cable companies will offer the
service, at the agreed rates, to ANYONE in their area. They are not
allowed to cherry-pick the customers they can wire up cheaply.

This is the same logic that requires, say, Consignia (the post office)
to deliver a letter to the Outer Hebrides at the same rates as a letter
to Westminster.

Cable companies conveniently tend to forget this, and claim that there
are large costs... They may well be large costs that they're not allowed
to pass on to you!!!

Regards,
Mark Harrison
Head of Systems, eKingfisher

-----Original Message-----
From: Simon Coates [mailto:ecolume@xxxxxxx]
Sent: 24 November 2001 01:23
To: ukha_d@xxxxxxx
Subject: Re: [ukha_d] [OT] BTInternet Support


I wanted to get cable (telephones, broadband and TV) but unfortunatley
our local cable supplier would have to cross a neighbour's land - and he
wanted thousands to do so (twat).  So, I had to bite the bullet and go
with BT :o(   Anyway, after a site survey with BT I ordered 2 ISDN2e
lines and 2 analogue lines which I want to enter my house via some
underground ducting.  I said that I would install the ducting myself and
leave a draw-wire in.  Well earlier in the week I got a message to ring
a guy back at BT - which I did but they couldn't 'locate' him.  I left a
message for him to ring ME back.  Did he ring???... No.
The next day at 8.45am I got a call from a BT engineer who was outside
my house - he'd turned up for an appointment - but BT didn't even tell
me he was coming.  Anyway, I got there 20 mins later.  I asked him what
he was here for.  "I've come to install your lines" - Bloody Hell
- I
thought.  BT are quick!  I haven't even laid my ducting.  Then BT
engineer said he was here to install 2 overhead analogue lines.  NO,
I've ordered 2 ISDN lines and 2 analogue lines, and they're going
underground.  Oh, I'd better ring the office.....Oh, I'm not here to
install anything, I'm here to do a survey.  So I asked him what
specification BT would require for the ducting.  He rang the office
back..... 2 1/2 inch duct buried at 18 inches!  What the hell do they
need 2 1/2 inch duct for?  I asked him to check it.  Yeah, spec was
right he said.  Well there's a BT multicore cable running on my land
(which I receive a very small yearly amount for) which is unprotected
and laid on the surface - and they installed it themselves!!!  Anyway, I
told the engineer where the cable was fed from and where it ended up,
and where I wanted to run my duct - and eventually where it would be
terminated (at Node 0).  He said it was all getting too complicated an
someone else would have to come out and do the survey - and let me know
how much more it's all going to cost to install since I want it to go
underground!  Dickheads. Pulling all the cables at once through a duct
is easier and quicker that going overhead and drilling into my house and
then routing them to Node 0.  He said someone would ring and come out
later in the day.  3 days later still no call...
BT just seem to get worse.
If they don't sort it out soon the shit will hit the fan.  I'm wanting
to move into the house in a few weeks, and we can't if there's no phone
lines (work from home etc...)   Feels like trouble could be brewing.
Arrggghh.

Simon :o(


----- Original Message -----
From: Nick  <mailto:ngunn@xxxxxxx> Gunn
To: ukha_d@xxxxxxx <mailto:ukha_d@xxxxxxx>
Sent: 23 November 2001 12:56
Subject: [ukha_d] [OT] BTInternet Support

Hi,

Sorry, this must be my week of ranting!

As BT is becoming a favourite of this group, I thought I'd share my
current "experience" of BT Internet support.   A few weeks ago, I
found
that I couldn't add any files to my ftp area on ftp.btinternet.com
< ftp://ftp.btinternet.com
<ftp://ftp.btinternet.com>
> .

Simple, It thought - just delete some files.  Erm - no.  Tried this and
I still got the message that the quota had been exceeded.

Ok, time to contact support, so I sent an email to
support@xxxxxxx <mailto:support@xxxxxxx>  explaining
all
the steps I took.

Waited about a week and received an email to say that I'd probably used
up my quota.  Grrr...  So I politely emailed back to explain the same
thing "again".

Waited about a week, only to receive the response "Ah - you're
broadband.  They've checked my site and I've used 11Mb out of  20Mb
available.  They told me I needed a different department - so they'd
forward my details".  Ok, progress I thought!  Ha!

Received an email earlier this week from Broadband support saying "I'd
probably used up my quota, and that I should delete files".  ARGH!!
Still polite (but losing it), I emailed them again!

Today - received another response (still from broadband support),
apologising for the delay (nice), but asking me to "check my quota as
I've probably used it all up"!    I have not used my quota!!

I refuse to pay 50p/min for a problem which I know exists!   One more
email then I give up :-(

Nick

What makes it even more difficult is SWMBO used to work for them!




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